Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3294319

Work experience

Customer Support

from 05.2019 to 06.2021 (2 years 1 month)
US Based manufacturing and selling company(best seller on Amazon), Полтава, вiддалена робота (Manufacturer and seller of electronic appliances)

Technical customer support via emails and chat. Dealt with Amazon Accounts, troubleshooting, worked with CRM

Intake coordinator (support team)

from 01.2017 to 10.2018 (1 year 9 months)
US based homecare agency (distant job), Poltava (Home Care Service)

-receiving incoming calls from US citizens, who need home care service;
-promotion of company’s services;
-running cases of new clients up the moment they get enrolled to the company(contacting insurance plans; contacting doctors of the clients; referring the customer to the right insurance plan; arrangement and control over the visits of nurses to the customer; control over the documents received from the clients and clients' doctors);
-making marketing research;
-making monthly reports;
-making translation of the company’s documents.

International Operations Manager

from 07.2016 to 01.2017 (6 months)
LLC “Thermasteel Building”, Poltava (Manufacturers of steel structures, pre-engineered steel buildings)

- making translation of technical documents and correspondence;
- making cold calls;
- contacting potential customers around the world, running negotiations on cooperation;
- contacting manufacturers of building materials in different countries in order to supply local construction projects with proper materials;
- contacting manufacturers and traders of metal working machines to improve company’s manufacturing capacity.

Sales manager

from 03.2011 to 03.2016 (5 years)
LLC ”Brok Service Center”, Poltava (dealers of metal working equipment)

-B2B sales of used and new metalworking machinery
-active search of customers across the globe
-establishing and expanding my customer base
-making cold calls, running negotiations with potential customers
- making market research
- conclusion of sales contracts, development of new sales contracts
-filling out quotations, invoices, orders & delivery notes
- working closely with the shipping/forwarding companies
- making translation of technical documents from/into English language.

Free-lance translator

from 02.2010 to 09.2010 (7 months)
Translation, Poltava (Public and business services)

Free-lance translation, tutor of English, course works and research works writing, writing of articles.

Personal assistant of the Director General

from 06.2009 to 02.2010 (8 months)
Poltava Locomotive Repair Plant, Poltava (Locomotives Repair)

-administrative management of the secretarial support to the Director: ensuring effective organization and implementation of all secretarial and administrative tasks including management of all correspondence (on- or offline), diaries and travel arrangements;
-organization of and arrangements for meetings, visits and other appointments in which the Director is involved: ensuring the availability of relevant documents, coordinating appropriate briefings, taking minutes and providing complete secretarial services.
-interpretation during meetings with foreign partners;
-writing articles in Ukrainian and English to the topical magazines;
-technical translation;
-administrative support to the office of the Director through working with colleagues to develop efficient and effective work processes and systems;
-Plan and implement company parties, conferences and other events;

Manager

from 05.2007 to 03.2009 (1 year 10 months)
Private businessman, Poltava (Public and business services)

Organization and control over the work of 5 employees, establishing contacts with potential partners, running correspondence and negotiations with foreign partners, arrangement of meetings, running administrative documents.
Translation/interpretation, research works writing, tutoring.

Teacher of English

from 08.2005 to 04.2007 (1 year 8 months)
Kiev University of Human development (Poltava Branch), Poltava (Education and science)

Lessons of English - dealt with economy, politics, marketing and law aspects of translation; English grammar, oral practice of English.

Free-lance translation: law(specialized on translation of contracts and agreements of different kinds),economy and politics; interpreting for foreign visitors, businessmen at the meetings and negotiations.

Education

Trainings

Sales and personal development, Poltava
Specialized secondary, from 2010 to 2016 (5 years 9 months)

Attended training and couching workshops for personal development and active sales.

Poltava State Agrarian academy

Philosophy, Translation, Poltava
Higher, from 2005 to 2005 (7 months)

Postgraduate exams in Philosophy and German language

"Shag school"

Computer courses, Poltava
Specialized secondary, from 2004 to 2004 (3 months)

computer courses MS Windows, MS Office, Internet explorer("Shag"school)

Kiev University of Human development (Poltava Branch)

Translation, Poltava
Higher, from 2000 to 2005 (4 years 9 months)

Specialist(5 years study), translation department, diploma of translator/interpreter (English, German)

Language proficiencies

• English — advanced
• German — beginner

Additional information

PERSONAL QUALITIES:
Hard-working
Responsible
Result-oriented
Fast learner
Written and verbal communication skills
Loyal team-player
Ability to work independently as well as under the guidance.

Driving license "B"

INTERESTS, HOBBIES

Fitness,quality music, literature, religions, psychology, paintings

REFERENCES: available on request