Contact information

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Work experience

Payments expert

from 07.2023 to now (2 years 1 month)
Wix, Дніпро (IT)

Answering customer queries regarding dozens of available providers, helping with onboarding, troubleshooting issues, KYC, etc. Shadowing/ mentoring new payments agents to make sure answers are provided according to our policies and terms of providers
Handling extended permissions cases, resetting payments account, checking restricted flows, unknown transactions etc

Customer care specialist

from 02.2021 to 07.2023 (2 years 5 months)
Wix, Дніпро (IT)

Customer Support Specialist

from 11.2018 to 04.2019 (5 months)
Ring, Киев (Outsourcing/ technology)

Covering incoming/ outgoing chats (up to 3 at a time), answering incoming/ outgoing emails. Helping with troubleshooting the devices, answering pre-sales question, helping with setting up the device, etc.;
Proofreading of my co- workers' emails, before they are sent to the customers, making sure everything is in order: grammar, syntaxis, troubleshooting steps, etc.
Communication with native speakers only.

Support representative

from 03.2018 to 09.2018 (6 months)
NetFix, Kiev (Outsourcing)

Covering chats(up to 6 chats at a time), incoming/ outgoing calls, incoming/ outgoing emails with customers and writers. Meanwhile, working with the system, covering other additional tasks too.
Communication with native speakers only.

Senior agent/ tutor

from 05.2017 to 03.2018 (10 months)
Simply Contact, Днепр, Киев (Telecommunications and networking)

On my third month of working, I, and a couple of agents moved to Kyiv to open a new office, tutor, and supervise the newcomers.
Responsibilities:
Incoming/ outgoing calls with clients and airlines. Manual change, exchange and cancellation of the tickets through Sabre and Amadeus.
Tutoring, and supervising the newcomers.

Communication with native speakers only.

Education

ДМТ

Днепропетровск
Secondary, from 2013 to 2017 (3 years 8 months)

Language proficiencies

English — advanced