Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3314542

Досвід роботи

Customer Support Specialist

з 11.2018 по 04.2019 (5 місяців)
Ring, Киев (Outsourcing/ technology)

Covering incoming/ outgoing chats (up to 3 at a time), answering incoming/ outgoing emails. Helping with troubleshooting the devices, answering pre-sales question, helping with setting up the device, etc.;
Proofreading of my co- workers' emails, before they are sent to the customers, making sure everything is in order: grammar, syntaxis, troubleshooting steps, etc.
Communication with native speakers only.

Support representative

з 03.2018 по 09.2018 (6 місяців)
NetFix, Kiev (Outsourcing)

Covering chats(up to 6 chats at a time), incoming/ outgoing calls, incoming/ outgoing emails with customers and writers. Meanwhile, working with the system, covering other additional tasks too.
Communication with native speakers only.

Senior agent/ tutor

з 05.2017 по 03.2018 (10 місяців)
Simply Contact, Днепр, Киев (Telecommunications and networking)

On my third month of working, I, and a couple of agents moved to Kyiv to open a new office, tutor, and supervise the newcomers.
Responsibilities:
Incoming/ outgoing calls with clients and airlines. Manual change, exchange and cancellation of the tickets through Sabre and Amadeus.
Tutoring, and supervising the newcomers.

Communication with native speakers only.

Освіта

ДМТ

Днепропетровск
Середня, з 2013 по 2017 (3 роки 8 місяців)

Знання мов

Англійська — просунутий