Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3488664/

Work experience

Customer & Technical Support Specialist

from 01.2019 to 04.2026 (7 years 4 months)
Anma; Andensa LLC, Дистанційно (Маркетинг, реклама, PR)

• Provided comprehensive customer and technical support to sellers and buyers on the
Amazon platform
• Handled client complaints, negative feedback, and reviews; successfully contested
and removed them to protect account reputation
• Managed account health, performance metrics, warnings, policy violations,
suspensions, and prepared successful appeals
• Analyzed sales, inventory, and performance reports to identify issues and propose
effective solutions
• Coordinated with logistics, production, and support teams to ensure timely resolution
of customer issues
• Maintained regular written and verbal communication with clients and partners.

Dispatch Specialist (Logistics & Customer Support)

from 11.2016 to 11.2018 (2 years)
UA Trans, Львів (Транспорт, логістика)

• Provided daily communication and support exclusively in English with US-based
brokers, companies, and drivers
• Sourced and booked loads, negotiated rates and delivery terms with international
partners
• Resolved operational issues in real time, monitored deadlines, and prevented delays
• Prepared full documentation for transportation processes
• Maintained high service standards for international clients from the USA and Europe

Education

Lviv Polytechnic National University

Specialty: Accounting and Auditing, Львів
Higher, from 2006 to 2009 (3 years)

Knowledge and skills

• Work with clients
• Troubleshooting
• Performance management
• Conflict settlement
• Data management
• Performance optimization
• Google Docs
• Worksection
• Notion

Language proficiencies

English — fluent

References

Oleg Valko

Oleg Valko

Founder and CEO at VALKO.PRO, VALKO.PRO

Additional information

[open contact info](look above in the "contact info" section)


• Data management and reporting
• Multitasking in fast-paced environments
• High adaptability and quick learning
• Strong written and verbal communication
• Team Leadership & Training
• Sales & Banking Experience