Contact information

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Work experience

Customer & Technical Support Specialist

from 01.2019 to 05.2026 (7 years 5 months)
Amazon, Інші країни (Роздрібна торгівля)

• Provided comprehensive customer and technical support to sellers and buyers on the Amazon platform
• Listing Creation & Optimization (creating listing, variations, promotions, coupons and deals, working with A+ content, Brand Story and Brand Store
• Managed account health, performance metrics, warnings, policy violations, suspensions, and prepared successful appeals, worked with reviews and rating.
• Coordinated with logistics, production, and support teams to ensure timely resolution of any issues
• Direct communication with Amazon Seller Support (cases, calls, escalations)
• Supported onboarding and training of new customer support agents
• Assisted in managing workload distribution within the support team and improving internal workflow efficiency

Dispatch

from 11.2016 to 10.2018 (2 years)
UA Trans, Львів (Транспорт, логістика)

• Provided daily communication and support exclusively in English with US-based
brokers, companies, and drivers
• Sourced and booked loads, negotiated rates and delivery terms with international
partners
• Resolved operational issues in real time, monitored deadlines, and prevented delays
• Prepared full documentation for transportation processes
• Maintained high service standards for international clients from the USA and Europe

Education

НУ Львівська політехніка

Облік та аудит, Львів
Higher, from 2006 to 2009 (3 years)

Knowledge and skills

• Work with clients
• Troubleshooting
• Performance management
• Conflict settlement
• Data management
• Performance optimization
• Google Docs
• Worksection
• Notion

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

• Data management and reporting
• Multitasking in fast-paced environments
• High adaptability and quick learning
• Strong written and verbal communication
• Active Listening and Empathy
• Negotiation and De-escalation