Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/3522876/

Work experience

Service sales manager

from 12.2023 to now (2 years 11 months)
xxxxxx, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Search and attraction of customers, both those who purchased the company's equipment and those are from other manufacturers

Communication and negotiations with customers: consulting potential buyers, assistance in choosing the necessary services and conducting presentations

Preparation of commercial offers and conclusion of contracts: formation of individual offers, coordination of terms and ensuring the signing of contracts

Support of the current customer base: regular communication with existing customers, informing about new services and special offers, collection of feedback

Maintaining reporting and document flow, control of payments and receivables

Market analysis: studying the competitive environment and customer needs to adapt sales strategies.

Active participation in B2B/B2G tenders for equipment service with wins including one of the largest 3-year national tender

Sales manager

from 07.2023 to 11.2023 (5 months)
Депс, Київ (Телекомунікації, зв'язок)

Full customer support
Consultation, service and customer support
Selection of necessary equipment
Documentary support of agreements
Invoicing

Project Manager

from 10.2021 to 07.2022 (10 months)
Sytecs-Pro, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Support of current company projects
Search and evaluation new projects
Work with subcontractors on projects
Expansion portfolio of projects through the use of new technologies and tools

Head of service

from 07.2019 to 10.2021 (2 years 4 months)
LLC Dominanta, Kiev (Wholesale trade / Distribution / Import)

Importer of auxiliary equipment for industrial production, Kiev (Wholesale trade / Distribution / Import)

Analysis of existing business processes of the service department.
Optimization and preparation for automation of work, accounting and reporting.
Analysis and optimization of the management accounting system.
Support of key projects for VIP customers of the Company.
A project for automation by the management of the Company's service department was prepared to optimize and improve planning and work. Starting the implementation of complex automated solutions for customers.

Project Manager

from 06.2018 to 03.2019 (10 months)
Liberty Ukraine LLC, Київ (Horeca/Distribution/Import)

Launch, analysis, optimization and automation of business processes web-store of the Company.
Launch and development of the use of cashless systems as a new channel for sales of the Company's equipment.
Analysis and optimization of management accounting system.
Participation in operating activities

Online store has been launched and automated, the development of new sales direction has begun (contactless payment systems with PayPass terminals and barcode scanners), the promotion of the SW/HW complex "VendAnalitika".

Head of service department

from 03.2017 to 12.2017 (10 months)
PlasmaTec, PJSC, Kiev (Production of welding consumables)

Assessment of the possibility of creating a service center at one of the biggest producers of welding materials in the CIS
Elaboration of the concept of providing services for clients by analysis of existing needs, as well as searching for potential partners for project development
Studying under the IWE program (1-3 modules out of 4, unfinished due to the closure of the project)
Participation in the launch of the Company's office in Kiev, taking part in organizational and administrative issues arising during the launch process
Support launch of the sales channel through the Company's online store, sales growth up to 20 times
Creating and implementation of product training programs for employees and customers of the Company

Online store has been launched as a tool for direct communication with end users. Organized office, warehouse and logistics in Kiev. Agreements have been reached with suppliers of European special steels to launch a service for customers.

Head of Technical Department

from 02.2014 to 03.2016 (2 years 2 months)
Концерн Хлібпром, Киев (Hotel and restaurant industry)

Creation and organization of technical service department from the ground up. For 2 years' period - 25 employees at the department, 2 technical service centers (Kiev and Lvov), car fleet of 19 service cars, developed net of technical support all over Ukraine
Adaptation and implementation of Maintenance Repair and Operating system - MRO
Budgeting and control of budget performance: general and administrative expenses, purchasing /sales of spare parts, costs receipt from sales of technical services and spare parts
development and realization of equipment installment in national scales (350 sales point in 10 months)
Development and implementation of commercial and sales policy
control of ordering and on-time importing of spare parts and associated goods
Communication with foreign partners: taking part in negotiations, development/signing of contracts, solving of technical and organization questions, visits to producers for studying equipment, taking part in conferences
Adaptation of existing and taking part in creation of new maintenance checks for technical service of equipment
Organization and participation in procedures of tender purchase of goods

The project was launched and implemented in full.

Head of Technical Support Division

from 09.2010 to 02.2014 (3 years 6 months)
Strauss Ukraine, Киев (Hotel and restaurant industry)

Working process organization, personnel management
Efficiency increasing of the division due to the improving of planning activities concerning technical service of coffee equipment
Communication with clients, work on contracts for service maintenance and spare parts

Work of the department was reorganized, the accounting equipment, goods and materials was adjusted, transparent work planning was implemented in the interests of the sales department.

Product Manager

from 11.2004 to 10.2009 (5 years)
Quality Technologies, Киев (Wholesale, distribution, imports, and exports)

Creation of regional dealers network
Promotion of products of ТМ Shinco and Odeon on Ukrainian market (DVD players: portable and stationary, acoustic systems, LCD TV sets)
Warehouse accounting and logistics
Creation and development of regional service centers network

The product under the new trademark is introduced to the market. A network of regional distributors and service centers has been built.

Education

Vinnytsia National Technical University

Electricity supply and electricity savings. Faculty for Power Engineering, Vinnytsia
Higher, from 1998 to 2003 (5 years)

Additional education and certificates

International welding engeneer (IWE)

2017, Finished 3 of 4 modules

CoffeologistEducation

2016, 12 days

Strong team building (Kirill Kunitsky)

2016

Melitta superautomatic coffee machines

2015, 4 days

Knowledge and skills

• MS Excel
• MS Office
• 1С
• Windows
• CRM
• Битрикс24
• 1C
• Bitrix24
• Management skills
• Accounting
• Power Query
• Опыт вождения (кат. В)
• Аналітичне мислення
• BAF
• Самомотивація

Language proficiencies

English — above average

Additional information

Total experience of more than 15 years, of which more than 5 in leadership positions.
Analytical skills.
Strategic/operational thinking.
Participation in negotiations with suppliers/customers.
Experience in implementing projects on a national scale from scratch, organizing and optimizing the work of the team and work processes.
Strong self-motivation, focus on results and responsibility for it.
Experience in implementing complex projects.
Ability to quickly learn and apply new products and technologies.
Personal Qualities:
Responsibility, purposefulness, ability to work with large volumes of information, system and analytical approach, practical use of IT tools and business methods (Goldratt, Sewell, Kennedy, Adizes, etc.) to improve work efficiency