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Work experience

Senior Healthcare Concierge

from 01.2019 to 08.2023 (4 years 7 months)
HealthJoy, Дніпро (IT)

Search and processing of medical information in the USA market. Contacts with medical facilities of all types, collection and confirmation of the necessary information. Contacts with insurance companies, verification of coverage for medical services, resolution of minor problems with bills for medical services. Work with ticket system OTRS, СRM, Confluence.

Helping the team lead with day-to-day tasks. Internship of newcomers, checking tickets of other team members, managing team meetings, reporting team results to the Group Team Manager, etc.

Customer Support Specialist

from 03.2018 to 12.2018 (9 months)
Revolut LTD, Krakow (IT, Banking system)

Providing a support via chat with the customers. Answering all kind of questions regarding the product and ensuring that the customer is fully satisfied with the provided support.

Customer Support Representative

from 05.2014 to 08.2016 (2 years 3 months)
Noosphere Ventures, Днепр (Днепропетровск) (IT)

техническая поддержка клиентской базы (входящие звонки, тикет система)

Education

ДНУ ім. О. Гончара

Факультет біології, екології та медицини. Фізіолог рослин., Днепр (Днепропетровск)
Higher, from 2008 to 2013 (5 years)

Магістр

Language proficiencies

English — above average