Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/3566276/

Work experience

Customer Service & Community Manager

from 07.2015 to 07.2016 (1 year)
Catalyst Apps, Харьков (IT)

Project Manager & Customer Service

from 08.2011 to 07.2013 (2 years)
CR Systems, удаленно (Recruiting and HR)

Senior Customer Service Rep & Game Quaity Tester

from 05.2011 to 07.2013 (2 years 3 months)
Sharkius Games, удаленно (IT)

Customer Service & Editor

from 12.2010 to 05.2011 (6 months)
Plarium Global, Харьков (IT)

Education

Рейнский Боннский университет Фридриха Вильгельма

Китайский язык и кульура Азии, Бонн
Unfinished higher, from 2014 to 2015 (1 year)

ХНПУ им. Г.С.Скорвороды

Иностранной филологии, Английский и немецкий язык и литература, Харьков
Higher, from 2006 to 2010 (4 years)

Additional education and certificates

Work & Travel USA

2008

Work & Travel USA

2009

Au Pair Germany

2012-2013

Knowledge and skills

• MS Office
• CRM
• Jira
• Microsoft Dynamics CRM
• Intercom
• Zoho CRM
• Zendesk
• Freshdesk
• Customer success
• German language
• English language
• HubSpot
• Google Workspace
• Atlassian
• Confluence
• Lead generation
• Sales assistance
• Ведення E-commerce проєктів
• Online marketing
• Accounting management
• User ChatGPT
• Notion
• QA basics
• Slack

Language proficiencies

• English — advanced
• German — advanced
• Chinese — beginner