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Additional information

Oksana Tielcharova
Lipkovskogo 37a, Kiev Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Objective
Seeking a position with a multi-national company in the e-Travel Industry.
Experience
Reservation Manager | Invest East, Ltd. | Dec 2013 - Nov 2017 (4 years)
Working in a fast paced office environment with over 12,000 property listings. (www.DOBOVO.com)
Providing information and making bookings for discriminating international clients.
Communicating with property owners to resolve problems, and provide the best service offering.
Generating internal reports to Management on all operations.
Skills & Abilities
ACCOUNT Management
Experienced working with property owners to evaluate properties and make properties available for booking online.
Work with the Hoteilers in handling group bookings, maintaining files, tracing cut-off dates, following up on special instructions, etc.
Control rooms, rates, and availability in accordance with established guidelines to maximize occupancy and revenue.
Prepare and distribute occupancy and revenue forecasts and keep Director well informed of and unexpected changes in levels of business.
Preparation of Daily Arrival List, Reservations Created, and other reports as necessary.
COMPUTER SKILLS
Word, Excel, Outlook, Windows, Adobe
Experienced with IP telephony and customer support software such as ZenDesk.
Experienced both as Customer and Owner on Booking.com, Airbnb, HotelScan, etc.

Languages

Russian – Native
Ukrainian – Native
English – Written and Spoken
German - Intermediate

Education
| 2018 | National Aviation University (Kyiv Ukraine)
Major: English Philology and Translation

| 2015 | Language Certification |MB School (Kyiv Ukraine)
Certifications: English language, German language

| 2012 | Berdyansk National University (Berdyansk Ukraine)
Major: Winemaking Technology