Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3632416/

Work experience

Customer support representative

from 11.2023 to 09.2024 (10 months)
Tertoro Inc, Вся Україна (Транспорт, логістика)

Experienced in Local and Long Distance moving sales and cross country vehicle transport.
Responding to customer queries in a timely and accurate way, email, and chat
Identify customer needs and help customers use specific features
Identifying common problems and escalating them to management, along with possible suggestion for improvement, wherever possible
Maintaining a polite, helpful, and professional manner at all times
Obtaining and sharing customer feedback with colleagues and other departments so that products and
services can be improved
Familiarize yourself with new products and services as they are introduced
Respect client confidentiality at all times.

Sales manager

from 09.2023 to 11.2023 (2 months)
Tertoro Inc, Вся Україна (Транспорт, логістика)

• Build strong client relationships
• Manage a portfolio of accounts
• Developing sales strategies
• Achieving sales target
• Sales productivity improvement
• Generating new business using customer network
• Monitoring sales
• Attending client meetings.
• Prepare reports on account status.

Dispatcher (Car Hauling)

from 08.2021 to 01.2022 (5 months)
OnDExpress, Рівне (Транспорт, логістика)

Спеціаліст з біллінгу, оператор колл-центру.

from 01.2020 to 05.2020 (4 months)
LabQ Diagnostics, Рівне (Finance, banking, and insurance)

Надання послуг медичного страхування для людей похилого віку, що доглядаються в медичних організаціях. Ведення бази данних, консультування.

Менеджер з продажу та підтримки клієнтів інтернет-ресурсу Binex.

from 10.2018 to 11.2019 (1 year 1 month)
Binex, Рівне (Біржова торгівля)

Консультування та надання підтримки клієнтам, що користувалися послугами нашого ресурсу.

Customer Support representative, sales agent

from 01.2016 to 08.2018 (2 years 7 months)
Zoom Support, Рівне (IT)

Здійснював продажі по гарячим і холодним дзвінкам, надавав консультації та знаходив оптимальний шлях для вирішення проблем клієнта.

Education

Рівненський державний гуманітарний університет

Іноземна філологія, Рівне
Higher, from 2012 to 2017 (4 years 10 months)

Additional education and certificates

Straight Line Persuasion training

2016

Knowledge and skills

• MS Excel
• MS Word
• PC User
• CRM

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent

Additional information

Arthur Pysmennyi

5th Dubenska st. E-mail: [open contact info](look above in the "contact info" section)
Rivne Phone: [open contact info](look above in the "contact info" section)
Ukraine

OBJECTIVE Seeking a position as an Customer Support agent, Sales agent, where extensive
experience will be further developed and utilised.

WORK Clever Support, ZoomSupport. February 2015 — July 2016
EXPERIENCE Customer Support agent, Sales agent.
Performed general office duties and administrative tasks.
Creation of different sales scripts.
Prepared weekly confidential sales reports for presentation to management.
Managed the internal and external mail functions.
Top skills : Sales, Sales Process, Coaching, Direct Sales, Sales trainings.
I've managed to be a top-seller in my previous work place.

EDUCATION Foreign Languages and September 2012 — Present
Literatures
University of Humanitarian Sciences of Rivne.

INTERESTS Music, Reading, Painting.
Self development.

Arthur Pysmennyi 1