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Work experience

Business Analyst

from 12.2015 to now (8 years 5 months)
EPAM, Киев (IT)

•Acting as Business Analyst/Product Owner in the team developed new way of realization of the project;
•Specifying requirements;
•Creating feature functional specifications, designing layout;
•Management of product backlog, writing user stories, prioritizing requirements;
•Creating acceptance criteria;
•Update user stories on changes in the functionality encountered during implementation;
•Lead groomings, plannings, demoes and retrospectives;
•Active interaction inside project team while solving tasks.

Support Analyst

from 10.2012 to 12.2015 (3 years 2 months)
EPAM, Киев (IT)

•1st Line/Help Desk Specialist
•Covering the hotline/mailbox of Barclays Live Support team;
•Pick up Service Now queries from TSD;
•Guiding users through the portal;
•Assist users with access/IT/launch/connectivity issues they may have while using the portal and escalate if necessary;
•Entitle/delete permissions. Approve/Provision request for client entitlement. Check the access of external and internal Research portal users;
•Find the appropriate escalation path and will ensure acknowledgement from the relevant team where appropriate;
•Be responsible for contacting the end user and/or internal requestor on resolution of issues;
•Tracking all completed work within internal system Service Now for all auditing and tracking purposes;
•Make modifications to client records;
•Create monthly reports for the shareholders about major issues the team was having.
•SharePoint administrator
•create/amend SharePoint forms and libraries, manage users access.

Sales Team lead

from 09.2011 to 09.2012 (1 year)
CIKLUM, Киев (IT)

•Working with CRM database;
•Locate potential/future clients in Scandinavian region;
•Negotiating with future clients down to signing the contract;
•Manage a team to ensure rapid customer turnaround;
•Holding daily meeting with sales assistants;
•Promote long term goals, motivate employees;
•Create direct reports for VIP sales manager.

Education

КНЛУ

Менеджмент, Киев
Higher, from 2005 to 2010 (4 years 10 months)

Language proficiencies

English — advanced