Contact information

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Work experience

Customer service representative

from 09.2022 to 12.2023 (1 year 3 months)
Argobrands, United State (Telecommunications and networking)

Advising customers on a wide range of company products and services. Processing orders, taking payments, and issuing refunds. Dealing with complaints, solving customer issues, and compliments in a professional manner via phone and email . Promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Managing large amount of emails and Calls.

Telephone Dispatcher

from 07.2021 to 04.2022 (9 months)
Repair porter, USA (Media)

Dispatcher of appliance service. Receive and answer emergency and
non-emergency calls, proactively address problems and suggest solutions, receive and dispatch orders to technicians and oversee the route of field units, and track appointment status.

Sales

from 06.2019 to 08.2020 (1 year 2 months)
Atlasiko, Vinnytsia (IT)

Customer service agent and sales manager. Task: sending emails, making sales calls, and creating quotes for clients. Addressing questions, complaints, and concerns in accordance with the company policy. Working with management and senior staff to meet goals and targets.

Education

Pirogov Medical Memorial University

Medicine, Винница
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

Language proficiencies

English — advanced