Іванна
Customer service manager, 44 000 UAH
- Employment:
- Full-time, part-time.
- Age:
- 30 years
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
Contact information
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Work experience
QA-інженер
from 03.2023 to 06.2023
(3 months)
Ericsson, Київ (IT)
Project Description: A web application for mobile communication used by administrators. The application consists of different modules.
Customer: Ericsson Ukraine
Project role: Strong Junior QA Engineer
Responsibilities:
• Activity in all software testing processes in Kanban methodology
• Testing (GUI, functional, sanity, regression, integration, compatibility, use case) of web – applications
• Creating test design, and estimate of test execution
• API testing with Postman, SoapUI
• Logs analysis in internal Ericsson tools (Linux via RDP, event streaming – SDP, open source stream-processing platform – Kafka)
• Support
• Reading low and high-level documentation
• Structural testing of Databases using Maria DB
Tools & Technologies: Confluence, JIRA, Pulse Secure, Kafka, SDP, RDP, SoapUI
QA-інженер
from 01.2023 to 03.2023
(2 months)
LG Sonic, Львів (IT)
Single Junior QA Engineer in ‘LG Sonic’ IT company, remote
Project Description: A web application for lake owners developed on WordPress. Got acquainted with the project within 2 weeks. I've tested and written the documentation during the next 1.5 months with positive feedback from the customer.
Customer: Greece
Responsibilities:
• Testing (GUI, functional, exploratory, sanity, regression) of web – applications for owner of the lakes
• Communicated with designer, customer and developers
• Tested and wrote documentation from scratch (guide for lake owners and test case)
• Set up Jira and Confluence for the team
Project Team Size: 5 team members
Tools & Technologies: Confluence, JIRA, db, Clickup, Figma
QA-інженер
from 12.2021 to 03.2023
(1 year 3 months)
Logivations, Львів (IT)
Project Description: Logivations is a Germany product company with full development (hardware and software) providing services in many countries around the world using innovative logistics concepts, AI technologies and solutions combining mathematical algorithms with logistics know-how and experience. Logivations is a web application, the all-in-one logistics solution for 3D-simulation, planning, and optimization of warehouses and any supply chain.
Responsibilities:
• Testing (GUI, functional, exploratory, sanity, regression, integration, compatibility, use case) of two web – applications: 1) camera-based object identification & tracking; 2) labeling, training model and predictions for ML
• System, release testing
• Update customer's documentations using idea intellij and Git (create branches, add changes, commit, pull, push, marge, update, delete)
• Update project, switch between branches, commit, pull, push, run system tests in Docker
• Test cases, test plan creation and update in TestLink, and TestRail
• Logger debug with Python developer
• Prepare product releases
• Defect tracking (JIRA)
• Configure servers
• System configurations, test environment setup
• Team review meeting (organization and presenting)
• Knowledge sharing
• Query running with 'dbeaver-ce' database
• Annotations creating and checking
Project Team Size: 12 - 15 team members.
Community manager
from 07.2017 to 03.2019
(1 year 8 months)
‘Startup Depot’| Incubator & Coworking, Львів (IT)
•1 year and 9-month was presenting of office space and additional services
•Coordinating the reconstruction of an area of 600 square meters
•Maintaining financial and documentary reporting of a grant project from Polish AID
•Organization of ‘IT arena’ event
•Search for staff and interviews
•Experienced in arranging everyday operational activities for an office of 120 people
•Experience in organizing joint events for resident communication
•All duties from the previous place of work as senior office manager
Senior Office Manager
from 02.2017 to 04.2017
(2 months)
American IT company “CoreValue Services”, Львів (IT)
•Maintaining internal attendance system
•Organizing and leading on-board process for new employees, adaptation
•Informing company employees about the changes, procedures
•Managed full office lifecycle (coordinated supplies, cooperated with vendors, supervised service staff)
•Recording office expenditure and managing the budget
•Improved administrative procedures (reception workflow, corporate discounts)
•Keeping in- and outgoing documentation
•Supported business trip procedures
•Arranging clients’ visits
•Holding of inner corporate events and parties
•Experienced in arranging everyday operational activities for an office of 50-150 people.
•Ability to solve logistic and supply tasks.
•Proactive and preventive approach.
Personal Executive Assistant
from 07.2015 to 09.2016
(1 year 2 months)
English school ‘Speak’, Львів (Освіта, наука)
•Liaising with clients, partners, and internal teams.
•Document preparation and management.
•Managed local corporate events
•I was a secret student in the selection of teachers at the school 'Speak'
•Worked with social networks, CRM, Trello, Google drive
Education
Lviv National University of Ivan Franko
Physical. specialization – ‘Experimental physics’, Львів
Higher, from 2010 to 2016 (5 years 9 months)
ACHIEVEMENT
Was awarded the 4388 ₴ Regional State Administration award for outstanding academic achievement among students of higher educational institutions III-IV accreditation levels in 2014.
Additional education and certificates
Lviv Bisuness Club, ‘Secrets identify the needs and requests of customers’
2016, 1 day
Lviv Bisuness Club, ‘Successful marketing in social networks. How to sell through facebook’
2016, 1 day
Online course from Orest Zub: ‘How to earn online in crisis’, ‘Consumer Protection’, ‘Time management’
2014 – 2015
HTML & CSS
October 2021
Certificate
Knowledge and skills
Language proficiencies
- English — above average
- Ukrainian — fluent
Additional information
SUMMARY OF QUALIFICATIONS
Hello,
I am Ivanna.
My level of English is Upper-Intermediate.
I have up to 2 years as a QA Engineer in IT, and 3 years as an administrator/community manager. This experience gives me a fast adaptation and will help to provide high-quality services.
Different tasks, 30% execution, and 70% management are the balance of my workflow. I believe my job is to make sure our customers realize the full value of the product. That means exponential returns, successful digital transformations, and quick time-to-value.
I am a proactive, self-organized, positive team member, and ready for a new challenge.
OTHER WORK EXPERIENCE
•Tutor of physics and mathematics, 2013 – 2016
•Teacher of physics, Sep – Oct 2013.
Secondary school 28, Lviv, Ukraine
•Practice in Ivan Franko National University of Lviv, July 2013.
Training and evaluation practices in admissions to Ivan Franko
National University of Lviv.
Responsibilities: documents review and registration in YEDEBO
applicant.
•Volunteer: riding and salsa instructor, July 2013.
Plast - National Scout Organization of Ukraine
•Recharge mobile accounts, summer 2009
INTERESTS
•Sports: pilates, riding. Latin-American dances: salsa, bachata
•Psychology, Philosophy
•Hand-made, interior design
More resumes of this candidate
48 000 UAH
Lviv
Higher education · Full-time, part-time
- Strong Junior QA Engineer, Ericsson, 3 months
- Junior QA Engineer, LG Sonic, 2 months
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