Keng Man
Customer Support Manager, 30 000 UAH
- Employment:
- Full-time.
- Age:
- 40 years
- City of residence:
- Kyiv
- Ready to work:
- Dnipro, Kharkiv, Kyiv, Lviv, Odesa, Vinnytsia, Zaporizhzhia
Contact information
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Work experience
Macau
from 02.2007 to 02.2016
(9 years)
Lace, Macau (Internet Business)
Experience
2013-2016(now)
Lace .ltd
Marketing Manager
Expanding the business into the E-commerce :by doing so ,we can expand our market and also it had increase the season turnover over 12,000,000 rubles.
Recruitment
Staff training and management
company market strategy and tactical development and implementation
• Establish strategic alliances
Establishment of cooperation model
2013-2015
SJM
Cage Shift Manager
Manages all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions.. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
2013
Galaxy
Surveillance
Special investigation Team
Special investigator
2011-2013
Zhuhai Chika Trading Company (partnership)
General Manager (Operation & Marketing)
Recruitment.
Training staff and management.
loyalty programs: carry out an incentive plan to keep the old customers ,so that we can reduce the advertising expense of more than 1,000,000 rubles/per year .
Strategic alliance cooperation plan :share the different fields ,industry customers, make use of the sources to maximize, so that we can achieve a win win situation .Finally it can bring a turnover about 3,000,000 rubles. per year for the company.
A advertising cooperation partner relationship :make a systematical advertising cooperation plan ,which can increase the annual turnover.
Expanding the business into the E-commerce :by doing so ,we can expand our market and also it had increase the annual turnover over 20,000,000. rubles.
Investment: make use of parts of company’s idle funds to do a long-term investment.
2007-2011
Melco Crown Entertainment
PIT Manager (Table Games)
---Had 2 years of CCTV operation experience.
Training supervisor and dealer
Supervise the games in the pit and be sure they run smoothly. assure that regulations and Procedures of the games are followed.
In charge of pit personnel. Individuals are responsible for the conduct of employees in my pit .
Watch for any cheating on the part of dealers or other employees in the pit .
Additionally responsible for scheduling the breaks for all pit personnel.
Deal with a certain amount of paperwork in the pit. This includes making out and authorizing cash-outs, fill, or credit slips. Individuals are also responsible for watching the play of high rollers and may award comps to players. Other duties include:
•Settling disputes between players and casino employees
•Handling customer problems and complaints
•Calming down agitated customers
•Greeting players
•Opening and closing gaming tables
Education
University College Birmingham
MA in professional hospitality and tourism management, Macau
Higher, from 2011 to 2013 (2 years 9 months)
Zhuhai Chika Trading Company (partnership)
General Manager (Operation & Marketing)
Recruitment.
Training staff and management.
loyalty programs: carry out an incentive plan to keep the old customers ,so that we can reduce the advertising expense of more than 1,000,000 rubles/per year .
Strategic alliance cooperation plan :share the different fields ,industry customers, make use of the sources to maximize, so that we can achieve a win win situation .Finally it can bring a turnover about 3,000,000 rubles. per year for the company.
A advertising cooperation partner relationship :make a systematical advertising cooperation plan ,which can increase the annual turnover.
Expanding the business into the E-commerce :by doing so ,we can expand our market and also it had increase the annual turnover over 20,000,000. rubles.
Investment: make use of parts of company’s idle funds to do a long-term investment.
Additional information
Skill
Good at stock investment
Management experience of more than 100 peoples.
PC skill ,Word ,Excel, Power Point, Photoshop
Heavy Motorcycles License & Medium goods vehicle License(China)
2013 Corporate Finance (Paper 11) (Hong Kong Securities Institute)
2007 Fundamentals of Securities and Futures Regulation (Paper 1) (HKSI)
2007 Financial Markets (Paper 7) (HKSI)
2007 Derivatives (Paper 9) (HKSI)
2007 Asset Management (Paper 12) (HKSI)
2007 HKSI Practising Certificate ---Derivatives (HKSI)
2007 HKSI Practising Certificate ---Asset Management (HKSI)
2006 Life insurance Certificate (Macau Institute of Financial)
2006 Insurance Principles and Practice (Macau Institute of Financial)
2006 General insurance (Macau Institute of Financial)
2002 LCC First Level
Language
Fluent in spoken :
Chinese ,
English,
Cantonese.
Russian basic level
Personal
With years of experience, I have got enough operating experience and analysis experience at different field ,it is more easy for me to running different field.
At university and high school football match always became the top three. And I love the baseball ,war game and table tennis .
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