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Work experience

Lead Generator

from 01.2020 to 03.2022 (2 years 2 months)
Vizual Technologies, Inc, Chicago, USA (IT)

Generate new leads using email marketing, social media, and other relevant channels.

Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team.

Collaboratively work with the sales to develop lead generation strategies to generate lead opportunities with prospective customers.

Organize and keep the lead status updated in the CRM software.

Administrative Assistant

from 06.2019 to 12.2019 (6 months)
GEOTRANS SERVICE Ltd, Odessa (International freight forwarding company)

Logistics dispatcher

from 07.2018 to 05.2019 (10 months)
D&Z Networks / RX2GO, Odessa / New York (Logistics company)

Receive calls from the customers throughout the shift and understand the nature of the call and perform the action that needs to be taken from the call.

Receive calls from the drivers throughout the shift and will keep track of driver/equipment location, job status, and driver needs.

Communicate with our drivers, managers, dispatchers and assist them with various enquiries.

Perform frequent calls to sipping/receiving departments to confirm the conгditions of pick up or delivery.

F&B Manager

from 09.2015 to now (8 years 8 months)
Sophia's Restaurant, Fujairah United Arab Emirates (Hospitality)

Managing food and beverage operations within budget and to the highest standards.

Leading F&B team by attracting, recruiting, training and appraising talented personnel.

As a school Secretary

from 06.2014 to 09.2015 (1 year 3 months)
Maritime College. Odessa National Maritime University, Illyichevsk. Odessa region, Ukraine (Education and science)

Distribute mail and handle correspondence of the office, responding to routine requests for information, word processing and proofing letters and responses.

Type, reproduce and distribute notices to staff, students and parents.

Act as receptionist, greeting visitors, answering phone calls and providing general information about the school in a pleasant and efficient manner.

Register new student, maintain confidential students records.

Maintain attendance data for each staff member, recording attendance, and absences. Prepare attendance reports, coordinated with payroll data.

Maintain efficient and well-organized electronic and paper data collection including confidential student and personnel files.

Arrange appointments and maintain a schedule for Principal Deputy director.

Complete all required monthly and year-end reports in a timely fashion.

Front office agent (FO Department)

from 12.2011 to 01.2013 (1 year 1 month)
Fujairah Rotana Resort & Spa, Fujairah United Arab Emirates (Hospitality; Tourism)

Providing prompt, efficient and responsive service to all hotel guests, as to achieve a high level of guest satisfaction and standards of service.

Being the first point of contact with the guest is to create an unforgettable first impression and project a favorable image of the hotel at all times.

Responsible for all systems and procedures connected with Front Desk – check in, check out, cashiering, luggage handling, hotel & city information, guest transfers and guest etiquette and other allied Front Office tasks.

F&B Department

from 04.2008 to 06.2011 (3 years 2 months)
P&O Princess Cruises (USA), USA (Hospitality; Tourism)

Responsible for selling and up selling beverages and carrying out promotions on board.

Assisting in making special orders arrangements, organizing wine seminars, taking reservations.

Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests and resolving complaints

Education

Odessa National University named by I. I.Mechnikov

Management of Foreign Economic Activity and acquired qualification of an economist-manager, Одесса
Higher, from 2003 to 2008 (4 years 9 months)

Language proficiencies

English — advanced