Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/3905217

Work experience

Freelance

from 02.2020 to now (4 years 3 months)
-, Київ (IT)

Customer support representative

from 11.2019 to 01.2020 (2 months)
Whaleapp LTD, Київ (IT)

-gaming industry experience
-deep understanding of casual games mechanics and experiences
-knowledge of tools, such as: Excel, Asana
-work with Zendesk (system for tracking, prioritising and solving customer support tickets)
-work with clients' reviews
-work with both - positive and negative feedback

Technical customer support

from 02.2019 to 11.2019 (9 months)
Master Call, Київ (Finance, banking, and insurance)

-providing full technical support to the clients
-everyday support via phone/email/tickets/chats in CRM
-following-up with any requests of the clients, considering the issue and choosing the most comfortable and helpful way to assist the client
-arranging phone calls and sending calendar reminders to the account managers of the clients
-providing the clients with the start-up information via email and phone call, requesting all necessary documents for the full verification of the clients’ accounts
-work with CRM(setting reminders to the clients; uploading the documents; removing all personal data from users’ accounts; assistance in technical questions like changing/resetting the password, removing/adding any kind of information)
-creating and processing tickets in CRM
-work with Excel
-work with Jitsi
-processing everyday reports

Sales manager, Team leader

from 06.2017 to 02.2019 (1 year 8 months)
International company, Киев (Фінанси, банки, страхування)

-everyday client search
-existing client support
-team control and coordination, setting team priorities
-identifying and correcting points for improvements
-following up with new members on daily tasks (preparation of educational reports, training materials)
-schedule and monitor tasks to meet deadlines
-identifying clients' needs
-fulfilling customer care

Account manager

from 03.2017 to 06.2017 (3 months)
International company, Киев (Finance, banking, and insurance)

-full customer service to existing clients (emails, calls, presentations, analytics) and new clients search
-inter-department coordination to satisfy clients’ needs
-setting priorities with clients

Education

КНЛУ

Переклад (англійська, французька), Київ
Higher, from 2011 to 2017 (6 years)

Additional education and certificates

Front-End developer at Ucode Academy

2020-2021, 5 місяців

Web-Designer at Genius.Space

2022, 4 місяці

UX/UI(supported by IT Generation) at Projector

2022-2023, 6 місяців

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• French — beginner

Additional information

Objective

Desrire to gain new experience in IT field as UI/UX designer or content manager. Open for internship programs to try new technologies. Always looking to learn and improve.