Contact information

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Work experience

CALL OPERATOR

from 05.2017 to 11.2017 (6 months)
RI MARKETS, Київ (OFF SHORE BROKERAGE COMPANY)

JOB SCOPE
I have worked in an offshore brokerage firm, which deals in brokering financial market trades on stocks, forex, cryptocurrency and other commodities for their customers as a call operator agent who ensures that the potential customer makes a first time deposit to activate their trading account and to handle all the initial objections they give that will prevent them from making this deposit.
ACQUIRED CALL CENTER SKILLS
.Handling of calls in a professional manner . .good command of English as a means of communication. . handling of customer complaints in a diplomatic manner . .quick and effective answering of queries and ensuring customer satisfaction. .Awareness of the rules and regulations regarding customer data protection and its importance. .ability to work efficiently in a highly stressful environment. .ability to quickly understand and adapt to the needs of the customer. .knowledge of the how to deal with a call at the first point of contact with a customer. .ability to work with a c.r.m program effectively. ability to carry out repetitive tasks accurately over a long period of time. .cold calling and telemarketing. .ability to adapt to different roles with only basic training required.

Education

Dannylo halytsky national medical school

Medcine, Львів
Unfinished higher, from 2016 to 2021 (4 years 9 months)

Additional education and certificates

Ecolect communications summit.

2018 ,2 WEEKS

Knowledge and skills

Language proficiencies

English — advanced

Additional information

Iam a diligent individual, hardworking and strives towards excellence punctual,and I am ready to work on tight schedules to meet my targets And will take this job seriously if given the opportunity