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Work experience

Service Network and Technical Support Group Manager

from 01.2021 to now (5 years 4 months)
Samsung Electronics Ukraine Company, Київ (Машинобудування)

- Improvement of customer service processes and implementation of new service projects and best service practices with support of European Regional Office and Headquarter in collaboration with related Service Groups (Parts Operation Group, Warranty Group , Call Center);
- Managing the service projects (control of implementation, timelines, and achievement of goals in accordance with requirements of company);
- Quality issues warning management, repair data and service trends analysis, monitoring and improving Key KPIs;
- Development and providing of Individual motivation system for ASC engineers and Samsung exclusive service centers ;
- ASC Arrears management (credit limits, debts, monitoring of payment status/document submission/parts returns) in collaboration with Financial Accounting and Risk Management groups;
- Control of payments for services to company partners;
- Participation in organizing tenders to select a service provider for the company (preparation of technical specifications, conclusion of a contract) in collaboration with Risk Management and Legal Groups;
- Creation of technical trainings for ASC engineers in collaboration with TechSupport Engineers group;
- Support for ASCs in working with company`s service systems and mobile applications, with reporting issues, return requests etc.

Supervisor FMCG

from 01.2019 to 12.2020 (2 years)
Philips Ukraine, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Control of advertising campaigns in retail chains;
- Conduct of trainings for employees of retail chains and providing support when launching and introducing new products into the matrix of key customers;
- Monitoring the assortment of products and advertising activity of competitors;
- Control of the company’s merchandising standards at key outlets

Corporate client-manager

from 12.2017 to 12.2018 (1 year)
SpaLand, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Development of cooperation with clients in Ukraine (cosmetic clinics, medical centers, beauty salons), invoicing, orders and shipments control;
- Introduction of systematic work with clients, development and implementation of report and order forms;
- Expenses analysis, forecasting and monthly planning of purchases for warehouse;
- Assistance in organizing the work of employees at annual exhibition of the Ukrainian beauty industry (BEAUTY EXPO (Kyiv);
- Organization of couriers work;

Service manager

from 04.2009 to 03.2016 (7 years)
Service center LTD «NK-Centre», Сімферополь (Послуги для населення та бізнесу)

- Reporting on product repairs for representativeі of the following brands: Gorenje, Olympus, Nikon, Canon, JVC;
- Cooperation with Ukrainian retail chains ("Comfy", "Foxtrot", "Eldorado", "Epicenter") for service maintenance of household and digital appliances;
- Invoicing and control of payment discipline of clients and partners;
- Ordering of the repair parts from official suppliers, working with technical documents;
- Duties control of service center subsidiaries’ engineers and managers;
- Sales, installation and after-sales service support of air conditioning systems.

Education

Полтавський державний педагогічний університет

Кримський психолого-педагогічний факультет, Українська мова та література, Сімферополь
Higher, from 2000 to 2005 (5 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Опыт ведения переговоров и заключения договоров
• Уміння аналізувати
• Управлінські навички

Language proficiencies

• Ukrainian — fluent
• English — above average
• French — beginner

References

• Охрей Владимир

  Охрей Владимир

  Директор Департамента сервиса, PANASONIC Украина

  Contact details are hidden

• Волошин Сергей

  Волошин Сергей

  Директор Департамента сервиса, BEKO Украина

  Contact details are hidden

Additional information

Опыт ведения переговоров и заключения договоров, опыт работы по подбору персонала и работы с командой, умение организовать командные взаимодействия, ориентация на результат и готовность развиваться, креативность, стрессоустойчивость.
Водительское удостоверение категории "АB".