Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4162034

Work experience

Customer Support Specialist

from 04.2021 to now (3 years 1 month)
Voxloud, Одеса (IT)

- working with new and existing customers from the UK;
- corresponding via email and phone in English;
- handling customers' requests in CRM-system Intercom.

Customer Service Manager

from 10.2020 to 02.2021 (4 months)
Marine Inspector, Одеса (Maritime Agency)

• working with clients in CRM database (“Bitrix24”);
• processing maritime documents;
• providing existing and new clients with the necessary information in person and via phone;
• corresponding with clients via email and chat in English and Russian.

English Teacher

from 09.2019 to 09.2021 (2 years)
Skyeng, Remote work (Education and science)

• conducting English lessons;
• preparing lesson plans and progress reports;
• holding meetings with pupils' parents;
• checking students' essays and audio monologues.

Education

International Humanitarian University

Translator, teacher of the English and German languages, Одеса
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent
• German — average

Additional information

Personal qualities:

Reliable, hardworking, honest and friendly.