Ольга

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4182010

Work experience

Project Manager of Service Center

from 11.2013 to 03.2017 (3 years 4 months)
Yuvis LLC, Київ (Laboratory equipment and reagents)

- Management of all stages of the service center.
- Setting tasks to service engineers, control of timing and quality
- Monitoring of the service block DB 1C. Problems analyzing, formation and distribution of tasks to programmer, control of implementation
- Diagnostics and repair of medical laboratory equipment, application support for Users
- Cooperation with trade, logistics and accounting departments
- Established an informational cooperation with Manufacturers (USA, Denmark)
- Implementation of projects for metrological certification (licensing) of equipment
- Individual coaching of employees
- Organization of business trips
- Document management
- Department efficiency reporting

Sales Manager

from 11.2011 to 05.2012 (6 months)
Marcus Evans, Київ (B2B, conferences, business events)

Organization of the international conferences for the TOP-management of the leading companies in the world's largest commercial sectors
- Search for potential clients, active sales
- Conduct of negotiations and full support of the deals
- Preparation of commercial propositions, presentations and contracts
- Development of the sales structure
- Analyzing of the team work efficiency

Specialist. Debt collecting department

from 04.2009 to 05.2011 (2 years 1 month)
JSC UkrSibbank, Київ (Finance, banking, and insurance)

- Working with clients to repay overdue debts under Soft-collection (identifying the causes of debts, making arrangements for the payments and process control, miscalculation of amounts, consulting about services and products of the Bank)
- Pre-collection calls (prevention of debts appearance), Welcome Calls (customers interview to improve the quality of work and /or monitoring the implementation of the regulations)
- Contacts updating
- Analyzing of the division efficiency. Reporting on the sector problems

Specialist. Outsourcing Services, Contact Center

from 12.2007 to 04.2009 (1 year 4 months)
JSC UkrSibbank, Київ (Finance, banking, and insurance)

- Consulting clients of the insurance company (services, products, insured events registration)
- Cross-selling of the products and services of the Company
- Monitoring clients about the quality of work of IC, conduct test purchases
- Formation of the sales structure
- Personnel training
- Preparation of knowledge control tests

Marketing Manager, Project Manager

from 11.2006 to 08.2007 (9 months)
JSC “Jupiter Life Insurance “Vienna Insurance Group», Київ (Finance, banking, and insurance)

- Management of the company's Internet site modernization, support, web-service for customers, update of databases
- Project management: development of insurance products
- Development of marketing materials: printing products, banners, preparation of press releases
- Preparation of briefs and cooperation with contractors
- Communication with clients of the insurance company, preparation of contracts
- Reporting to the Board
- Directing Personnel department (documentation, recruiting and personnel training)

Personal Assistant to President

from 09.2005 to 02.2006 (5 months)
Indian pharmaceutical company «Genom», Київ (Pharmaceutics)

- Providing informational and support communication between Ukrainian and Indian offices of the Company
- Document flow (Russian, Ukrainian, English), preparation of contracts, presentations, reports, business correspondence
- Planning schedule (organization of meetings, business trips)
- Travel arrangements (visa support, booking of tickets, hotel reservations)
- Conduct departments' meetings on current issues
- Support of department's projects
- Training of new employees
- Office administration

Reception Administrator

from 02.2005 to 06.2005 (4 months)
Hotel “Berdyansk”, Бердянськ (Provision of hotel and restaurant services)

- Handled the guest check in and check outs, preparing bills and taking payment
- Control occupancy rooms, luggage locker service (reporting)
- Managed of the booking department
- If necessary, replace of senior administrator
- Personnel training

Accountant, office-manager

from 12.1999 to 06.2005 (5 years 6 months)
PE Yemelianov, Бердянськ (Finance, banking, and insurance)

Accounting of goods realization (3 stores), warehouse control.
Developed a new system of discounts, which increased sales for 17%.
Search for new suppliers

Education

Academy of Management and Information Technology "ARIU", Berdyansk

Management of organizations, manager-economist. Certified translator., Бердянськ
Higher, from 1999 to 2004 (4 years 9 months)

Additional education and certificates

Business conference "Principles of Progressive Global Business", organized by AIESEC and US Peace Corps. ARIU

October 2001

Stress Management: Resource Management, organized by Consulting and Training Company “LeaderGroup”. Certificate

2008

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — advanced
• French — beginner

Additional information

Driving license category "B".

October 1999 - November 2000 - AIESEC (International non-political, non-profit youth educational organization. Implementation of international internship programs), Berdyansk
Exchange team member, «Interstudent» Program Coordinator

Personal qualities:
- Leadership skills;
- Strong analytical, planning and organizational skills;
- Sociability;
- Motivation to goals achievement;
- Initiative;
- Responsibility;
- Business-oriented