Александр
NOC, Technical Support Engineer, 16 000 UAH
- Employment:
- Full-time.
- Age:
- 38 years
- City:
- Kyiv
Contact information
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Additional information
PERSONAL DETAILS
5b Urlivska St.
Kyiv, Ukraine
02095 (zip code)
M: [
E: [
DOB: 27/08/1985
Driving license: Learning
Nationality: Ukrainian
Willingness to travel
LANGUAGES
Russian – Fluent
Ukrainian – Advanced
English –Intermediate
Alexander Korostii
Technical Support Engineer, NOC
PERSONAL SUMMARY
A results driven, responsible and self-motivated. Fast learner with ability to quickly adapt to new scenario.
Currently looking for a suitable position that offers variety and also opportunities to develop both personally and professionally.
WORK EXPERIENCE
SVM Telecom
NOC Engineer January 2017 – Present
Duties:
Support VoIP service
Identify, categorize and respond to network problems
Perform ticket review and updates
Maintain communication with Partners, Account Managers and Engineering teams
Working with billing system Alaris
VoIP routing (creating, testing, adjustment)
Analysis of traffic using CDR’s
Sata Group
Technical Support Engineer December 2015 – January 2017
Duties on project “Smsclub.mobi”:
Support SMS service (SMPP protocol)
Fault handling and escalation
Working with MySQL database
Communication with Clients, Partners (email, phone, osTicket, Skype)
Office equipment installation and maintenance
Working with logs, tcpdump, with processes in GNU / Linux
Duties on project “Smart sites”:
Manual testing of sites (SeleniumIDE)
Ozone
Fault Manager October 2012 – December 2015
Duties
Working with software Maximo, OSS Nokia
Performance monitoring of the base mobile stations
Coordination of work in the regions to eliminate accidents at mobile stations
Daily reporting
KEY SKILLS AND COMPETENCIES
Experience in Telecom, Network technologies and protocols: TCP/IP, SMPP, SIP
Ability to adapt within a fast-paced business environment
Strong MS Office skills, Free Office, Google Drive
Working with Winows, Linux, MacOS, iOS, Android
Database knowledge: MySQL, SQLight, Postgresql, HeidiSQL, Putty, WinSCP
Experience in HTML 4/5, CSS 2/3
Good manual testing experience
Working with tools: FireBug, FireShot, SeleniumIDE, Wireshark
Organized with excellent attention to detail
Ability to multitask and prioritize tasks
Both financial and technical background
Ability to work a flexible schedule
CERTIFICATES
«Quality Assurance Core» course, Telesens Academy – 2014
ACADEMIC QUALIFICATIONS
Diploma in Management of organizations and administration
Qualification – manager
Kharkiv Regional Institute of Public Administration 2007 - 2012
Diploma in Computer networks and maintenance
Qualification – computer engineer
Novokahovsky Instrument-making college 2003 - 2007
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