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Work experience

HR-coordinator

from 11.2016 to now (7 years 6 months)
Tech Group PJSC, Ajman, UAE (Construction, architecture, interior design)

•Assist management team in creating company strategy plans for upcoming period (year/ half-year / month)
•Estimate and determine amount and profile of specialists needed
•Help to create and process job descriptions report for existing and new vacancies
•Source candidates through job portals/ social media/ personal and professional connections
•Prescreening calls/interviews
•Interviewing potential candidates
•Send a feedback of interviews to candidates;
•Prepare offer letters;
•Evaluate market salaries along with company budget for open positions in the company and set up benefits package for each employee depending on qualification;
•Follow up with probation period, collecting feedback from management and employee;
•Follow up with public relations officers regarding visa processes for employees;
•Developing new employees orientation policies, helping to adapt in new office environment;
•Making sure new employees are happy and comfortable at their new workplace
•Create an image of HR department as approachable in case they have any concerns;

Customer Care / Social Media Department

from 11.2014 to 04.2016 (1 year 5 months)
Emirates Airlines, Dubai, UAE (Transportation and logistics)

Have started with Emirates as Customer care agent, after that was transferred to Social media department, customer-company communication line was changed to virtual space and it included more of professional writing such as letters, emails, posts and comments on Facebook.
•Create, amend and refund ticket, reservations and additional in-flight/airport service
•Assist with visa and documents essential info
•Handle all passenger queries and provide professional customer service

Customer Care

from 08.2014 to 11.2014 (3 months)
Turkish Airlines, Dnipro, Ukraine (Transportation and logistics)

•Create, amend and refund ticket, reservations and additional in-flight/airport service
•Assist with visa and documents essential info
•Handle all passenger queries and provide professional customer service

Guest Relations Agent (student internship)

from 06.2012 to 09.2012 (3 months)
Salt Water Taffy, Ocean City, NJ, USA (Hospitality)

•Meet and greet customers
•Assist with any queries for purchasing store goods
•Operating cash register
•Dealing with complaints, exchanges, refunds etc.

Education

Kharkiv National University of Economics

Management and Marketing, BBA, Харьков
Higher, from 2010 to 2014 (3 years 9 months)

Additional education and certificates

Certification in Human Resource and Recruitment, Nadia Training Institute, Dubai, UAE

2017, 40 hours

Certificate Organizational Psychology

2013, 3 months

Language proficiencies

• English — advanced
• German — average