Contact information

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Work experience

Freight Forwarding Manager

from 03.2020 to now (6 years 5 months)

Job Duties:
- Calculate weight, volume, or cost of goods to be moved
- Recommend shipping solutions to minimize cost
- Select shipment routes, based on nature of goods shipped, transit times, or security needs
- Determine efficient and cost-effective methods of moving goods from one location to another
- Arrange for special transport of sensitive cargoes, such as food, or medical supplies
- Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin
Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments
- Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping
- Verify adherence of documentation to customs, insurance, or regulatory requirements

Customer Support Representative

from 05.2019 to 12.2019 (8 months)
Lime Consulting, Киев (IT)

- Help customers with complaints and questions
- Give customers information about products and services
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Keep records of customer interactions, process customer accounts and file documents
- Resolve customer complaints via phone, email, mail or social media
- Read from scripts

Training or Development Specialist

from 11.2017 to 11.2018 (1 year)
Teleperformance Ukraine, Киев (Telecommunications and networking)

- Training new employees;
- Assistance in adaptation within the company;
- Support and retraining of employees;
- Drawing up tests based on design information;
- Revealing the need for project and / or soft skill trainings;
- Creation and implementation of an action plan for the development / training / motivation of employees;
- Development and improvement of trainings;
- Adaptation of existing soft skill trainings to the specifics of the project;
- Drawing up weekly / monthly / quarterly reporting of the department's work for internal and external clients;
- Participation in meetings with internal and external client / presentation of the department and indicators;
- Development of design materials;
- Team motivation;
- Training of two assistants.

Launch a new project, and continued to supervise the assistants, work with assistants KPI and, if necessary, provided assistance and support.
***
Have experience in launching a project from scratch on the Ukrainian market.
During the launch of the project, my tasks were:
- Receiving theoretical information on the product from the client;
- Development of training;
- Adaptation of materials (translation from English into Russian, visual adaptation, creation of a training participant's notebook);
- Communication with an external client and training in skype-call;
- Participation in the preparation of motivation for managers (bonus conditions);
- Daily reporting to an external client;
- Conducting training;
- Work on improving KPIs.

Переводчик

from 05.2016 to 05.2017 (1 year)
Black and white house properties, Люблин (Real estate)

Translation of information on real estate from Polish into Russian.

Education

Католический университет

Международные отношения, Люблин
Higher, from 2014 to 2017 (3 years)

Additional education and certificates

Посетила тренинг Оксаны Марусич "Супер-сервис"

2018, 8 часов

Прошла внутреннюю сертификацию Бизнес-тренера в компании Teleperformance

2018

Knowledge and skills

• Здатність до навчання
• Keitaro

Language proficiencies

• Polish — above average
• English — average
• Ukrainian — fluent

Additional information

Customer Service Skills:

- Empathy
- Ability to Use Positive Language
- Adaptability
- Self-Control
- Effective Listening
- Taking Responsibility
- Willingness to Improve