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Work experience

Shift manager/team leader (compliance/customer care support)

from 10.2018 to now (5 years 7 months)
Tres commas, Київ (outsourcing services)

Delegate tasks and set project deadlines
Oversee day-to-day teams' operation and performance
Do regular performance evaluation
Develop a well designed and motivating evaluation program
Communicate with teams about their performance
Monitor team performance and report on metrics

Head administrator

from 11.2016 to 10.2017 (11 months)
Arthur Murray Dance Studio, Киев (Public and business services)

Creating and updating schedules for staff, instructors and classes

Organizing and leading studio meetings and training

Creating a fun and effective work environment

Being knowledgeable on all policies and procedures put forth in the studio

Leading by example and maintaining consistent accountability for staff by training and coaching, ensuring adherence to policies, values and goals

Hiring and training new employees and instructors on procedures, instructions, and duties

Maintaining and updating studio documents, forms, signs, and charts

Controlling billing

Assistant of Brand manager

from 02.2015 to 08.2016 (1 year 6 months)
Gioielleria Esposito, Неаполь (Fashion jewelry and watches)

Develop a plan that achieves company targets, market analysis - provide consumption based data analysis for the brand, work collaboratively with agencies/vendors and internal resources, manage the day-to-day logistics of the brand programs, translate insights into profitable product innovations

Sales consultant

from 10.2011 to 12.2015 (4 years 2 months)
Gioielleria Esposito, Naples (Fashion jewelry and watches)

Identify and meet customer needs, provide information on products , responsible for cash processing and card payments, stock shelves with merchandise, give advice and guidance on product selection to customer, balance cash register and receipts, receive and store the delivery of large amount of stock , monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.

Brand manager

from 06.2010 to 08.2011 (1 year 2 months)
BB Holding, Киев (Wholesale, distribution, imports, and exports)

Order perfumes from foreign partners and making budget for invoices
Create marketing company
Supply Broccard shops with selective perfumes such as Versace,Moschino,John Richmond,Jimmy Choo, Lanvin, Pacco Rabbane, Carolina Herrera etc
Translating and gathering all necessary documentation for customs clearing

Education

European University of Economy and Management

Manager in tourism and hotel organization, Черкассы
Higher, from 2003 to 2006 (2 years 10 months)

Knowledge and skills

Language proficiencies

• English — average
• Italian — average