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Work experience

Program Assistant

from 11.2017 to 05.2019 (1 year 6 months)
Bridges Business Program, Киев (Agriculture (consulting))

• Provide assistance to Program Director, project managers and US experts;
• Keep up program documentation including clients database and USAID forms;
• Support business communication with the program participants, clients;
• Make all needed arrangements with conference facilities, delivery services both local and international, catering; assist coordinators in organizing trainings, business meetings;
• Make all needed arrangements of the US experts doing consulting assignments in Ukraine with BRIDGES;
• Complete visa forms (US, Canada) for the Bridges Business Program tours participants;
• Assist with implementing of all ongoing projects as well as with developing new products;
• Assist with designing printing materials for the company needs (folders for the business forums, handouts, etc.), handling and updating website

Internal Control Specialist

from 06.2015 to 10.2017 (2 years 4 months)
Sandoz Ukraine LLC, Financial Controls and Compliance Unit, Киев (Pharmaceuticals)

• Continuous monitoring of adherence to policies and standard operating procedures (SOP) through self-assessment, key controls testing and gap analysis according to Novartis Testing Guidelines and remediation plans implementation for all deficiencies which could have a significant impact on the Financial Statement. As a result number of deficiencies detected by Regional control and compliance review decreased dramatically.
• Preparation of various reports on control effectiveness and presentations, compiling statistic data on number and type of controls for 3 divisions for local and regional management
• Assisting and overseeing process of creation of new SOPs for various business areas. Reviewing of existing SOPs in case of changes. Ensuring compliance with Novartis Group Financial Controls Manual (NFCM).
• Supporting/assisting auditors during their mission
• Improving records management by ensuring business information inventories are in place, are complete and accurate.

NFCM for 3 companies and CLC (Company Level Controls) self-assesment (for Sandoz) performed in time, remediation plans developed and monitored constantly.
Annual key controls testing for Sandoz was performed on time, deficiencies were reported and remediation actions were communicated to Control Owners.

Assistant to Rx and Onco Marketing Departments

from 10.2012 to 06.2015 (2 years 8 months)
Representative Office of “Sandoz d.d.”/Sandoz Ukraine LLC, Киев (Pharmaceuticals)

• Day to day handling of administrative tasks and contributing to the department projects:
- assisting with promotional and charity (grants) activities which includes but not limited to contract signing in close cooperation with Legal and Purchasing departments, preparation of payment documents and invoices verification with external vendors and HCPs in accordance with SOPs;
- compiling and distributing financial and statistical information such as budget spreadsheets, controlling over budget;
preparation of correspondence, documents necessary for price declaration with Ministry of Health and following distributors' support within Rx & Onco injectables hospital program framework;
- active participation in compliance activities of the company (Promotional practices Committee meetings, SOPs updating, data collection for intercompany compliance projects)
• Administrative support of Medical representatives and Regional managers throughout Ukraine
• Project management of All-Ukrainian social initiative 60+ Cardio: support for pharmacies and pharmacy chains in opening of ``Rooms for elderly persons'' - equipment, informational materials, necessary trainings. Starting from August 2013 8 Rooms were opened throughout Ukraine - 4 with opening ceremonies - Kyiv, Kharkiv, Novograd-Volynsky, Zhytomyr. September 2013 - press-conference at Olimpiysky Sport Complex (in cooperation with PR agency).
• Special corporate event projects: February 23rd, March 8th in-door parties, BeHealthy week in Kyiv office - Healthy food captain.

From December 2013 till April 2014 was also performing duties of PA to Head of Sandoz d.d. Representative office: support in logistics for local and abroad business trips with further preparation of reporting documents, assistance during meetings with clients and partners; taking minutes of weekly Executive committee meetings and monthly Promotional practices committee meetings with follow-up on decisions taken in cooperation with company’s units/departments, etc.

During my work as Assistant contracts with Suppliers/Grant Agreements were signed in a timely manner and in full compliance with Sandoz/Novartis SOPs and Guidelines
Invoices were processed in accordance to Companys policies and payments done in a shortest terms possible
Monthly Accruals data were submitted to Financial Dept. with promptness and appropriate accuracy

Office Manager

from 06.2011 to 10.2012 (1 year 4 months)
Representative Office of “Sandoz d.d.”, Киев (Pharmaceuticals)

• Day to day running of the office: administrating visits, including those of foreign partners, phone calls, inflow/outflow correspondence.
• Design and implementation of office policies, organizing of office operations and procedures, supervision of office staff, preparation of timesheets, review and approval of supply requisitions, maintaining of office equipment;
• Organization, communication, control of work performance with vendors rendering services to the Representative Office, conducting price comparison for equipment and furniture, participation in tender procedures and preparation of contracts.
• Business trip organization for office and field force staff: cooperation with travel agency on hotel and tickets booking, visa application process, preparation of corporate events and meetings.
• Office budget development and implementation, submission of office expenses accruals.
• Maintenance of office records: creation of records retention schedule, implementation of procedure for record retention, transfer and disposal records according to retention schedule and policies.
• Special corporate event projects: February 23rd, March 8th in-door parties & BeHealthy corporate picnic, BeHealthy week in Kiev office and in regions, New Year office party.

Smooth move of the Company to new office in July 2011
Design and implementation of office policies which gave clear understanding to all associates what benefits and rules resulted from a move to new office.

Office Manager

from 02.2010 to 06.2011 (1 year 4 months)
TDV Lafarge Gips, Киев (Manufacturing of building materials)

• Providing administrative services to the Kiev office, including, but not limited to, collection and distribution of mail, ensuring all office supplying (including ordering stationery, lunches, other services if needed), maintaining cleanliness and proper working conditions for kitchen and conference room facilities, frontline support to the telephone system, and other general office support.
• Organizing of the business trips of 4 Members of Direction (visas, transport, accommodation, etc.), ensuring of correct business trips organization of office employees; assisting in organization of arrival of foreign representatives of Lafarge.
• Assisting during meetings translating and taking minutes
• Drawing up the budget for Kiev office, control of the payments through 1C, ensuring the proper documentation flow with office suppliers, keeping up to the budget; maintaining the relationship with the business center administration, etc.

Well-timed organizing of business trips and at the most beneficial rates
Delay-free payments to Suppliers, smooth settlement of problematic situations, if any

Client Service Manager (self-employed)

from 09.2003 to 02.2010 (6 years 5 months)
Upbeat Catering, Киев (Catering)

• Met catering services financial objectives by estimating requirements, obtaining customer approval of menu & pricing, collecting client revenue
• Managed rentals, staff (up to 50 people) and all event planning services
• Developed event concepts from client's visions and ideas
• Oversaw successful on site catered events and maintain customer satisfaction to encourage repeat business and referrals
• Promptly followed up on all customer needs and inquiries in an efficient and expedient manner
• Kept financial and administrative records

Set up and developed a successful catering company. Among its clients were Canadian Embassy, IREX, Embassy of Sweden, Embassy of Portugal, Embassy of USA, IOM, Delegation of the European Union to Ukraine, OSCE, The NATO Information and Documentation Centre, STCU, PACT, Foundation of Rinat Akhmetov for ``Development of Ukraine'', as well as Renault Trucks Ukraine, GfK Ukraine, CMS Cameron McKenna LLC, The Willard Group and many more.

Client Service Manager

from 12.2000 to 09.2003 (2 years 9 months)
Target Advertising Agency, Киев (Advertising (design and printing))

• Coordinated activities of designers, photographers and printing houses in order to develop and implement ideas for clients' printing and promotional projects
• Quoted and negotiated prices and credit terms and prepared contracts both for clients and subcontractors
• Stick to the deadlines handling clients' orders with sense of urgency

Built good customer relationships with clients. Among them restaurants of Kozyrnaya Karta chain - Hutorok, Myslyvets, Mandarin, Da Vinci and Da Vinci Fish Club, Kozachok, Nobu as well as restaurants of Mirovaya Karta chain - L'amour, Mimino, Sam's Steak House, Tequila House, etc.

Personal Assistant to General Manager

from 08.1997 to 11.2000 (3 years 3 months)
Concept Publishing Ltd., Киев (Publishing House)

• Provided daily administrative support to the General Manager organizing meetings (internal and external), making air ticket reservations and booking of hotels (Ukraine and abroad), translating of business correspondence and interpreting during meetings received and answered calls, faxes and e-mail messages
• Searched and selected information from different sources preparation of business trips reports for General Manager
• Supervised over Office Manager, cleaning lady and office handy man as well as 2-3 drivers.
• Was involved in series of printing projects for clients of the Publishing house, supervised designers' and photographers' work

Besides smooth running of GMs activities helped and took part in organizing of promotional projects for Panorama magazine (Panorama party at Horizon Office Towers, 1998), Looks International Premier party (X-files movie premier at Kino Palace, 1998), What's On magazine (launch and 1-st year anniversary party at San Tori and Deja Vue restaurants)

Receptionist at Hotel of Academy

from 09.1995 to 08.1997 (1 year 11 months)
Ukrainian Academy of State Management of President of Ukraine, Киев (Hospitality)

• Scheduled client arrivals and departures and allocated rooms to guests
• Provided discreet secretarial and reception services
• Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence

Department Assistant

from 05.1995 to 09.1995 (4 months)
Kyiv State University of Trade and Economics, Economics and Management of Hotel Industry Department, Киев (Education and science)

• Provided administrative support to the Department Head, lecturers, students of the department
• Facilitated communication between the department and other departments of the university in obtaining necessary information and documents
• Performed data entry, answered phone calls, prepared examination tickets

Education

Kyiv National Linguistic University

Spanish language and literature, Киев
Higher, from 1998 to 2003 (4 years 9 months)

Diploma with honors as a specialist with qualification: Philology, Teacher of Spanish language and foreign literature

Additional education and certificates

Accounting (Ukrainian) and 1C program basics at Innovation training center

March-May 2017

Training on Microsoft SharePoint 2010 at Networking Technologies training center

30-31 March 2015

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• Spanish — beginner

Additional information

I’m brilliant at organizing regardless the complexity of the task, adhering to the deadlines and respective internal procedures. I am able to learn fast, ready to develop and try new approaches and solutions. I’m good in establishing effective relationships with internal and external customers identifying right priorities and gain customers' trust and respect. I act and behave in accordance with my words, admit my mistakes and open for new experience and smart risks. My coworkers know me as person who is passionate to achieve goals, who do not give up striving to reach the target even in challenging situations.

I'm a good driver and safe driving in my car with seat belts is a must.
I like to be in a good shape so I practice yoga and pilates.