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OKSANA RABOTAI

Phone: [open contact info](look above in the "contact info" section)
e-mail [open contact info](look above in the "contact info" section)
Age 27 years old
Marital status Single
Nationality Ukraine

EMPLOYMENT

EFI "Toyota-Ukraine"
Job title: Customer Relations & Customer Satisfaction
Experience Specialist (May, 2011 till present days)
Responsibilities:
Automotive market researchers (Toyota/Lexus)
Complaints handling;
Staff training;
Organising conferences/meetings/workshops
Action planning implementation;
Oversight of additional programs (Lexus concierge; Toyota Assistance/Assistance)

"New standard of business travel"
Job title: Sales manager (September, 09.2010 - May, 2011)
Responsibilities:
Carrying out sales (business travel)
Working with document (visas; invoices; reports)

UFE "UKR-FIN Tour" (tourism)
Job title: Sales manager (July, 2009 - September, 09.2010)
Responsibilities:
Carrying out sales (Nordic/Baltic countries)
Responsible for the allotments in hotels; for charter flights
Search for the new clients
Creative sales
Inventing exclusive routs upon clients request
Work with corporate clients, as well as VIP tourists
Working with document (tourists/partners agreements; visas)
Accompany clients in foreign trips

“TECOMA Tours and Travel” Larnaca, Cyprus
Job title: Representative (April, 2008 – November, 2008)
Responsibilities:
Information meetings
Carrying out sales
Providing personal attitude to each guest
Organizing special occasions upon guests’ request
Guiding information groups, guiding excursions


“ARTEX-94” Kyiv, Ukraine
Job title: Sales manager (January, 2007 – April, 2008)
Responsibilities:
Inventing new routs
Negotiating, completing and submission of all contracts with foreigner partners
Communication with the clients; telephone sales
Carrying out sales, search of the new clients
Working with consular sections
Providing accompanying documents in foreign trips
Making tours on request for corporate clients
Guiding tourists during foreign tours to Poland, Austria
Job title: the assistant of the sales manager (June, 2006 – January, 2007)
Responsibilities:
Working with documents
Office manager services
Executing different little tasks

PREMIER PALACE Hotel, Kyiv, Ukraine
Job title: telephone operator (February – April, 2006)
Deal with all telephone calls of the Hotel

MASMI RATING Kyiv, Ukraine
Job title: interviewer (March, 2002 – June, 2006)
Carrying out of marketing researches

EDUCATION

2001 – 2006 Ukraine Trade Union Federation Institute of Tourism;
Qualification: management of organisation.

Certificates

January, 2002 – February, 2006 – guide-interpreter courses; Tourism Staff Training and Skills Development Faculty of Institute of Tourism; Qualification: guide-interpreter

February, 2005 – February, 2006 – guide courses; Tourism Staff Training and Skills Development Faculty of Institute of Tourism; Qualification: guide (Kyiv)

October – November 2004 — Sommelier courses, sommelier school "MASTER-KLASS"
Qualification: specialist in wines and strong beverages

ADDITIONAL SKILLS
PC: Professional user (Windows, MS Office, Internet)
Great experience in sales/customer relations
Foreign language: English – upper intermediate
Driving license, B category (active driver)