Contact information

The job seeker has entered a phone number, email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/4540293

Work experience

Business Development Manager

from 11.2018 to 09.2019 (10 months)
NDA, Луцк (IT)

- Controlling all processes within the HR department;
- Team motivating;
- Managing daily tasks for the HR department;
- Organizing meetings between business partners and potential candidates;
- Looking for and managing ways which help to find suitable employees;
- Controlling the work schedule of employees;
- Developing strategic plans;
- Building and maintaining an effective management team.

Sourcer/Recruiter

from 09.2018 to 11.2018 (2 months)
NDA, USA (Recruiting and HR)

Identifying qualified external candidates for an employer looking to hire.
Providing quick, efficient talent leads.
Performing outreach that results in engagement from candidates if necessary.

Sales Manager

from 02.2018 to 09.2018 (7 months)
WestAutoHub, Луцк (Sales)

- Helping customers to find, purchase vehicles abroad; - Contacting sellers over the phone, emails;
- Handling all documentation on behalf of the client;
- Ensuring the successful passage of customs control

Billing Specialist

from 02.2017 to 02.2018 (1 year)
ZoomSupport, Луцк (IT)

- Controlling/reducing refund rate;
- Making/updating workflow;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit targets;
- Analyzing sales figures;
- Training and monitoring staff;
- Planning work schedules for individuals and teams; - Dealing with customer complaints and comments; - Addressing problems and troubleshooting.

Software support agent/ Customer Support Representative

from 09.2015 to 02.2017 (1 year 5 months)
ZoomSupport, Луцьк (IT)

- Providing assistance to customers worldwide, mostly the USA; - 24/7 work with long-term clients;
- Handling emails, chats & outgoing phone calls;
- Managing clients' profiles/work in CRM;
- Dealing with customer complaints and comments;
- Performing remote control sessions to troubleshoot any issues regarding our software;
- Diagnosing and resolving technical problems;
- Building positive relationships and trust through open and interactive communication;
- Influencing customers, negotiating and building business relationships;
- Cooperating with internal departments (finance and sales teams).

Part attendant

from 05.2015 to 08.2015 (3 months)
Downtown Aquarium-Amusement Park, USA (Customer relationship management)

- Approaching customer;
- Providing with necessary information about our services and close areas;
- Managing playing areas.

Frontend/ Kitchen attendant

from 05.2014 to 09.2014 (4 months)
La Quinta Inn, USA (Hotel and restaurant industry)

- Approaching customers;
- Helping with booking related issues;
- Providing with necessary information about our service and close areas;
- Assisting during the breakfast time.

Education

СНУ імені Лесі Українки

ІФтаЖ, англійська та польська мова та література, Луцьк
Higher, from 2012 to 2018 (5 years 4 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Polish — average
• Ukrainian — fluent
• Russian — advanced

Additional information

Personal Qualities:
Responsible, Motivated, Open to change, Active, Initiative, Friendly, Flexible, Polite, Communicative, Organized, able to work independently and in the team.

I am a person who enjoys working in IT. Experienced sales manager as well as a customer support representative. Who likes helping people to get what they want.
Skilled in talent acquisition. Special ability to negotiate terms. Team-player and an enthusiastic go-getter. Outgoing individual with a pleasant personality.