Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/4546654/

Work experience

Head of the Project management office (PMO)

from 04.2023 to now (3 years 6 months)
WM Group, Київ (IT)

•Developing project management guidelines and implementing project management processes (risk management, etc.).
•Systematization of project document storage, creation of project and customer registers based on MS SharePoint.
•Recruitment, training, and coaching of project managers using proprietary methods.
•Implementation of a project and task management system (Redmine, OpenProject).
•Guidance of the most complex projects as a Project manager.
•Providing methodological guidance on establishing a software development department and expanding the customer support department.
•Identifying and analyzing emerging technological trends to expand the company’s product portfolio.

Senior Project Manager / Project and Service Management Consultant

from 10.2019 to 12.2022 (3 years 3 months)
Green Networks, Київ (IT)

•Management of complex IT projects (development and implementation of software, software infrastructure) and distributed IT projects (telecommunication systems, monitoring systems, engineering infrastructure).
•Consulting on project management and service management. Providing recommendations for optimizing business processes.

Head of Software development division

from 06.2018 to 09.2019 (1 year 4 months)
Credit Commerce, Київ (Фінанси, банки, страхування)

•Creation and implementation of new software development and support processes (front-end and back-end) based on DevOps and ITIL.
•Planning and overseeing division operations (development and testing of new features, customer support) using Scrum and Kanban.
•Analysis of complex functional requirements and coordination of statement of work creation for software development.
•Research and implementation of software development and deployment automation tools (CI/CD).
•Support of projects carried out by third-party companies attracted to the contract (mobile application development, SEO audit and website promotion).
•Attracting and supporting the work of third-party specialists (1C developers).

Head of Cloud Services Development

from 10.2016 to 09.2018 (2 years)
IT-Integrator, Київ (IT)

•Marketing research of the cloud services market. Development of a business model, creation of a product portfolio of IaaS cloud services and cloud integration services.
•Preparation of work regulations and training of key HelpDesk specialists.
•Development of a typical architecture for software provided by the SaaS model.
•Planning and organization of software development and support.
•Advising other company departments on the principles of organizing technical support and outsourcing.
•Management of complex projects for the implementation of software infrastructure and IT security.

Head of the SAP Solutions Support Department

from 10.2015 to 11.2016 (1 year 2 months)
SAPRUN Group, Kyiv (IT)

•Reorganization of the SAP Solutions Support Department and implementation of software support processes.
•Improvement of corporate standards and contractual base for support of SAP solutions.
•Planning and organization of training and certification of personnel. Coaching of service managers.
•Management of SAP software implementation and support projects. Attraction of subcontractors.
•Participation in marketing events and in the SAP Partner Center of Expertise certification of the company.

Deputy of Key Clients Department Director / Head of PMO

from 09.2003 to 09.2015 (12 years)
Incom, Kyiv (IT)

•Creation of the project support division (PMO focused on key clients). Planning and management of its work. Hiring and training of personnel.
•Development of a project management standard. Coordination of the company's divisions and partner companies. Development of interaction rules.
•Support for sales of integrated IT solutions. Guidance of the most complex projects as a Project Manager performing the role of Chief Project Engineer too.
•Direct participation in the certification of the quality of internal processes of the company in accordance with the requirements of DSTU ISO 9001: 2009 and company audits to obtain the status of Cisco Gold Certified Partner.

Head of Marketing and Sales Department

from 05.2003 to 09.2003 (5 months)
Program development systems, Київ (IT)

•Marketing analysis and product portfolio development. Planning promotions and organizing exhibitions. Building a dealer network.
•Planning and organization of the department. Staff recruitment and training in methods of active sales.

Commercial Director

from 09.2002 to 09.2003 (1 year)
ISP Merezha, Київ (Telecommunications and networking)

•Strategic development planning of the company. Marketing analysis and the formation of a grocery portfolio. Development and implementation of plans to promote the company's services.
•Creation and direct management of the sales department. Selection and training of personnel active sales system.

Deputy IT Director / Head of Technical Support and Service

from 09.2002 to 02.2003 (6 months)
VOLYA, Київ (Telecommunications and networking)

•Reorganization of technical support and maintenance. Ensuring the smooth operation of the internal IT infrastructure of the company.
•Administration of the accounting program 1C Enterprise.

Head of ISP Department

from 03.2001 to 09.2002 (1 year 7 months)
Concern Alex, Київ (Telecommunications and networking)

•Planning and organization of the business unit. Formation of the product portfolio. Staff recruitment and training.
•Modernization and maintenance of the Internet node and computer network of the company. Introduction of the software of automation of accounting of the company.

Specialist for sale and implementation of 1C

from 12.1999 to 03.2001 (1 year 4 months)
Favorit-С, Київ (IT)

•Sales, installation at customers and configuration of the accounting program 1C.

Head of software testing team

from 11.1997 to 03.2001 (3 years 5 months)
ANTONOV Company, Київ (Машинобудування)

•Testing and documentation of CAD / CAM / CAE software complexes. Training of company employees.
•Conducting presentations of the applied technologies for the leaders of of the CIS countries and Europe.

Education

INTUIT National open University

Specialized IT courses, Київ
Higher, from 2003 to 2021 (18 years)

IT Management & Delivery:
• The flexible process methodology Agile
• IT project management: theory, tasks and solution
• Software engineering methods
• Analysis and evaluation of software development methods (Agile)
• ITIL. IT service management
• IT governance with COBIT
• DevOps methodology in software development
Architecture & Systems:
• The basics of Networking
• Analysis of the requirements for Information systems
• Architectural design of software
• Visual modeling: theory and practice
• Technologies of Cloud computing
• IT infrastructure audit
Security & Governance:
• The basics of Information Security
• Management of Information Security
Data & Analytics:
• SQL basics
• Database: model, design, implementation
• Data mining
Business & Consulting:
• Methodology and practice of IT Consulting
• Critical success factors in IT Consulting
• System analysis in management
• Management of the Investment project
• Entrepreneurship in mobile applications and cloud services
• Organization of IT Outsourcing

Kharkiv Financial and Economic Institute

Specialized courses, Харьков
Higher, from 2003 to 2004 (1 year)

• Marketing
• Accounting and tax accounting
• Management

Kiev Aviation Technicy

Business Economics, Киев
Higher, from 1997 to 2000 (3 years)

National Technical University of Ukraine 'Kyiv Polytechnic Institute'

Mechanical-machine building, Dynamics and strength of machines, Киев
Higher, from 1992 to 1998 (6 years)

Additional education and certificates

Data Analytics Pro

2026, 6 months

Prompt engineer: Complete practical guide

2026, 1 month

Cybersecurity Manager

2025, 5 months

Artificial Intelligence for business and work

2025, 1 month

Product Management

2025, 4 months

Business analysis

2025, 4 months

Frontend developer. Website layout (HTML5, CSS3, BEM, Bootstrap4, SASS/SCSS/LESS, SEO)

2019, 6 months

Server programming in Java. Frameworks

2017, 6 months

Java programming (Part 1. Programming Basics, Part 2. Professional Programming)

2016, 8 months

Situational Leadership

2013, 5 days

Project Management and preparation for the Management Professional examination

2012, 3 months

Knowledge and skills

• PMO Management
• Project management
• Program management
• Product management
• Development of sales strategy
• Service Desk
• Business Process Management
• Corporate governance
• Software development
• Development tools
• Business analysis
• Data management
• Cybersecurity
• Cloud computing
• Consulting
• AI prompting
• Software architecture
• Team management
• ITIL
• Scrum
• Kanban
• Scrumban
• UML
• BPMN
• Java
• SQL
• Python
• Front-end development
• Networking

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Main Successful Projects:
•Updating the key functionality of SAP ERP for PSC "Ukrtransgas"
•Secure corporate network of PSC "Prominvestbank" - One of the best Ukrainian IT projects, at the forum "Cisco Connect 2014"
•Information complexes of PSC "Prominvestbank" - The best project for the implementation of the complex network security system of the bank, at the forum "Cisco Expo-2012”
•Virtual infrastructure of the computer complex of PSC "Prominvestbank" - The best complex architecture of the data center on the basis of Vblock and Nexus, at the forum "Cisco Expo-2011"
•Data Center of the Ukrainian State Enterprise of Posts "Ukrposhta" - One of the best Ukrainian projects of building corporate communication systems, at the conference "Corporate communication systems 2010"
•Corporate multiservice network of PJSC "Piraeus Bank ICB" - The best corporate communication system, at the conference "United communications - a new stage of convergence 2009"
•Video conferencing system of the Ministry of Education and Science of Ukraine - The best project of corporate videoconferencing system, at the conference "Corporate communication systems - 2008"

Additional information:
I have experience in creating (planning, organizing, coaching) and restructuring IT departments (project, service, commercial), as well as preparing and conducting presentations of various levels (starting from top management to technical specialists). I quickly learn new directions and acquire new knowledge. Driving license category "B"