Contact information

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Work experience

Support Team Lead

from 08.2019 to now (4 years 9 months)
IT

Main Achievements:
Growth From Support Engineer to Team Lead . Soon Refining Specialist/Team Lead

Main Responsibilities:
- Receive and categorize system operation issues from ops team;
- Resolve simple system issues by myself;
- Transfer and assign more complex issues to the appropriate developer;
- Follow up on issues status and update ops teams;
- Organize the process of testing app before new release;
- Provide training to ops team after new release.
- Data analysis
- Guidance in terms of workflow, support processes and procedures;
- Jira tickets distribution, monitoring;
- Quality control.

Education

ЛНУ ім. Івана Франка

Англійська мова і література, Львов
Unfinished higher, from 2015 to 2019 (3 years 8 months)

Закінчила загальноосвітню школу із відзнакою . Навчаюсь в університеті на відмінно .

Additional education and certificates

Udemy Leadership Skills Training.People Management

2020, 3 month

Language proficiencies

• English — advanced
• German — beginner
• Ukrainian — fluent