Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/4806269

Work experience

Масажист

from 06.2023 to now (11 months)
Royal Thai Spa, Київ (Краса, фітнес, спорт)

* Послуги з тайського класичного масажу в піжамах
* Тайський масаж з олією
* Тайський масаж стоп
* Масажі обличчя моделюючий та гуаша
* Спа послуги (скрабування, обгортання)
* Хамам та фітодіжка

Масажист

from 11.2022 to 06.2023 (7 months)
Салон Tilo, Київ (Краса, фітнес, спорт)

Класичні масажі різних технік:
* Класичний
* Антицелюлітний
* Лімфодренажний
* Медовий
* Скрабування та обгортання

Payment support agent

from 09.2020 to 02.2022 (1 year 5 months)
Prizma media, Киев (Finance, banking, and insurance)

Processing deposits and withdrawals through PSP back offices and wire (Forex industry)

* managing and optimizing Credit Card deposits, decline monitoring
* monitoring transactions in special program;
* operating the wire deposit requests
* creating WD request, PSP requests
* communicating and collaborating with PSP agents, CS, Sales/Retention;
* communicate to all required departments in live mode in order to process the transaction ASAP.

KPI os Customer care

from 02.2020 to 05.2020 (3 months)
PROVISION ANALYTIC LLC, Киев (IT)

Measure and improve customer satisfaction level. Analyzing KPI of customer support dept.

Education

Вищий навчальний заклад "Відкритий міжнародний університет розвитку людини "Україна"

Менеджмент ЗЕД, Київ
Higher, from 2003 to 2010 (7 years)

Additional education and certificates

Приватне підприємство "Центр розвитку салонного бізнесу "Партнер Плюс"

2022, 2 місяці

UNPF SHOOL NEXT LEVEL: Інструктор з фізичної реабілітації

2023, 1 місяць

Additional information

KOSORYGINA KATERYNA

Ukraine, Kyiv ---16.12.1981 --- 050-874-6329 --- [open contact info](look above in the "contact info" section)

Professional Summary

High-energy, organized highly effective in project and personnel management and market trend identification
Skills
Exceptional customer service
Exceptional communicator
Customer service surveys
Conflict resolution
Reliable
Relationship-building
MS Office and Fidelio expert
Free Internet user
Stakeholder management
Superb interpersonal skills
Fluent speaking/reading/writing Russian, Ukrainian
Advance level of English
Good level of Chinese

Work History

Assistant Manager Front Office, 12/2004 to 08/2014
Wenzhou Dynasty Hotel – Wenzhou, China
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Developing specific goals and plans to prioritize, organize, and accomplish my work.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Collaborating with the Front Office Manager on ways to continually improve departmental service.
Participating in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizing guest satisfaction during all departmental meetings and focuses on continuous improvement.

Market Researcher, 02/2016 to 05/2017
CIENCE – Kyiv, Ukraine
Conduct early exploratory research to validate feature ideas/solution
Analyze quantitative data and web analytics
Planning and executing research activities that align with business goals, uncover customer needs that result in actionable recommendations that drive user-centered ideation, definition and iteration
Using directories, social media, networking event attendance, and other means to create and maintain a sufficient number of sales leads
Researching and providing customers and with reliable information regarding product specifications, product suitability, pricing, and availability
Sales manager 02/2018-03/2018
GBM Solution - sales on Forex market
Sales agent 03/2018-04/2018
CCK KIEV - Project GREEN CARD IMMIGRATE

Customer support agent - 04/2018 - 11/2018
Boss.Gaming Solutions - Kyiv, Ukraine
•Attracts potential customers from over the world by answering product and service questions; suggesting information about our products and services;
•Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
•Providing support 24/7.

Shift Manager of Customer Support, 11/2018 – 12/2019
Boss. Gaming Solutions – Kyiv, Ukraine
•Responsible for managing and coaching of the Customer Support team;
•Monitoring the CS team’s absence, lateness and behavior violations;
•Inspiring and leading customer Support teams;
•Reporting and following all-important working issues to Account Manager and Head of Customer Support dept.
•Approachable, supportive and willing to assist others;
•Informing the CS team about new updates and following the tasks;
•Making a Shift Report at the end of every shift about issues happened.


Education
High School Diploma: 1989-1999
Kyiv Secondary School №3 - Kyiv

Master Degree: Management of Foreign Trade, 2010
University «UKRAINE» - Kyiv