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Work experience

Supply Chain Specialist

from 02.2014 to 06.2018 (4 years 4 months)
Royal Canin Ukraine, LLC, division of MARS, Inc., Киев (Pet care, direct sales)

•Being responsible for preparation, follow up and reporting of logistical Key Performance Indicators of transport suppliers, developing and implementing plans of corrective actions;
•Developing Logistic Service Suppliers to meet Royal Canin standards and demands through training, guiding, directing their personnel;
•Designing, aligning and implementing delivery schedule for transport providers and customers;
•Caring out daily operations such as claims management, returns, dealing with regular operational issues, communication with warehouse platforms, distribution centers etc.;
•Proceed the process of budgeting of transport services;
•Stock management: calculate, create in the system and send orders of goods and marketing materials according to target stock parameters and promo activities to factories. Direct communication with factories in France, Austria, Poland concerning orders and other operation questions, issues etc.;
•Responsible for managing target stock level at 3 warehouses in Ukraine;
•Closely collaborate with regional sales and logistics team to quickly react on regional actual demand changes;
•Manage international transportation and custom clearance services;
•Register goods receipt to the system (experienced in 1C7,1C8, 1Navision);
•Lead a process of product registration, obtain licenses to proceed import and sales of goods within Ukraine territory

Projects:

1.New ERP system 1Navision implementation (move from 1C8 to 1NAV):
Role: key user from Logistics part
2.TMS (Transportation management system) implementation- system for automated planning and optimizing transport routs:
Role: Lead a process
3.Launching import goods from Poland:
Role: Lead a process: Assortment validation with factory, manage system settings in 1NAV, determine and arrange all necessary import documentation with factory, tender for international transportation goods etc.
4.Region integration to direct sales (2 regions):
Role: Supporting from logistics part:
5.Product registration
Role: Lead a process
6.Same day delivery in Kiev region:
Role: Lead a process for transport part

Customer Service specialist

from 05.2013 to 02.2014 (9 months)
Royal Canin Ukraine, LLC, division of MARS, Inc., Киев (Pet care, direct sales)

•Managing incoming calls and customer service inquiries
•Processed of placing orders of clients
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Administrative manager

from 08.2011 to 04.2014 (2 years 8 months)
DEC, LLC, Киев (Consultancy services in studying abroad)

•Business communication with foreign partners,
•Assistance in organizing an international exhibition,
•Perform daily operations from Manager
•Resolve conflict situations with clients

Head of the department “Employment abroad”

from 01.2011 to 05.2011 (4 months)
Sonata, LLC, Киев (Travel agency - Employment abroad department)

In direct submission : 1 person

•Business communication with foreign partners
•Looking for a new partners and new countries development to engage Ukrainian citizens for work abroad
•Formulation of specific programs, determine the long-term trends of the department
•Communication with Candidates concerning their matching to job vacancies
•Preparing and process an interview with the foreign Employer
•Conflict resolution with clients
•Drawing up a plan of departmental for a quarter, a month, preparing reports
•CRM database maintaining

Сlient relations manager at the department “Employment abroad”

from 11.2010 to 01.2011 (2 months)
Sonata, LLC, Киев (Travel agency - Employment abroad department)

•Establishing clients database, selection of CV
•Processing of the incoming CV and applications
•Processing initial interviews with candidates
•Consult clients by phone, in the office, using Skype etc
•Business communication with foreign partners

Call –center operator

from 06.2008 to 03.2009 (9 months)
UMG(Ukrainian Marketing Group), Киев (National research company)

•Control the quality of social surveys doing by other associates
•To conduct a sociological questionnaire by phone

Education

IAPM (International Academy Personal Management)

Faculty of International economics, Management of Foreign economic activity, Киев
Higher, from 2007 to 2012 (4 years 10 months)

Additional education and certificates

Энциклопедия бизнеса -курс "Управление запасами"

2016

Школа Красноречия Александры Казакевич - курс " Риторика.Ораторское искусство"

2018

Knowledge and skills

Language proficiencies

• English — advanced
• German — beginner

Additional information

•Willingness to business trips
•Drive license (B category)