Contact information

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Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced

Additional information

Date of Birth: May, 1993
City of residence: Kherson
__________

Objective

A challenging position as a Customer Support Manager in call center or IT company, as an interpreter (English), content manager, marketing specialist.
Type of employment: full-time, part-time.
Preferences: morning shift (till 5-6 pm), night/evening shift is not considered.

Skills

- Quick typing in English;
- advanced PC user, work with MS programs, Internet;
- experience in written and oral translations from Russian/Ukrainian into English and vice versa. Ukrainian, Russian, English (Advanced);
- basic knowledge of HTML, CSS;
- theoretical knowledge of QA testing (got DataArt QA School certificate);
- experience in working with site content development on CSM (Joomla, Wordpress) and e-commerce (PrestaShop, Woocommerce, Shopify, Magento);
- strong analytical and organizational skills;
- excellent interpersonal skills, phone manner, and office etiquette;
- experience in managing eBay listings and promotions;
- readiness to learn and to be taught,
- basic knowledge of photoeditors and practical skills in logotypes/eye-catching marketing pictures creation;
- some experience in managing social accounts,
- experience in recruiting.

Experience


from March, 2018
Employed as a Customer Support, Recruiting, eBay account, Marketing manager in the IT company.

February, 2017 - March, 2018

Was employed as a Customer Support Operator in the IT company.
• Communication with customers of the western market via phone, e-mail, online chat selling themes for CMS and E-commerce platforms;
• Installation of the themes on CSM (Joomla, Wordpress) and e-commerce (PrestaShop, Woocommerce, Shopify) and editing the content.


September, 2014 - November, 2016

Customer Support Operator in Follow Up department in the Sales company
• Communication with customers of the western market via phone, e-mail, online chat;
• Create a new account or amend existing client's accounts;
• Recommendation of goods and maintenance of orders (Sales skills);
• Supporting customers in return goods procedure, as well as registration and responding to complaints (Customer Support skills);
• Adoption of new orders from the registered partners, making appropriate changes in the operating system;
• Created a computerized customer database;
• Monitoring of assistance quality of other agents;
• Responsible for new employee training;

November, 2014 – September, 2015

Customer Support Operator as a digital agent in the Sales company
• Communication with customers of the western market via e-mail;
• Create a new account or amend existing client's accounts;
• Recommendation of goods and maintenance of orders (Sales skills);
• Supporting customers in return goods procedure, as well as registration and responding to complaints via email (Customer Support skills);

2013 – 2014

• Employee in a charity fund of Sergei Gerasyuta The main duty was writing letters in German.

Summer, 2013

Kitchen staff in North Caroline children camp
• Participation in the Camp America program 2013, working in a children's camp (certificate program participant and employer characteristics available and attached below – pdf format).
• experience in working with native speakers;
• team organization skills;
• responsibility for all kitchen things done in time and readiness account for that.


Education

2014 – 2016
Sukhomlinsky Nikolaev National University, obtained a master’s degree field of study Translation. Obtained qualification of Philologist, Translator of Two Foreign Languages (English, German), Teacher of Two Foreign Languages (English, German) and Translation.

2010 – 2014
Sukhomlinsky Nikolaev National University, Faculty of Foreign Languages, obtained a bachelor’s degree, field of study Translation (English).

2000 - 2010
Gymnasium № 127, Humanities class "A"
Kryvoj Roh

Personal qualities:

excellent communicator, team player, flexibility, punctuality, accuracy, attentiveness, organizational skills, ability to work in a team, creativity, responsibility and perseverance, quick learner, strict adherence to deadlines, readiness for difficulties and overcome them.

Interests:

traveling, learning languages, books, dancing, skating, athletics, horse riding.

Additionally:

I have got the recommendations from the previous employers, e.i. the USA manager's one after my participation in the Camp America 2013 program and the IT Company commendation. Both available in hand.

Also, in December, 2017 attended DataArt QA School and got DataArt QA School certificate.

With this being said, I am looking for a job with payment in hard currency and an opportunity to develop and learn new things.

Would be grateful for review and feedback on my resume.

Thank you in advance!