Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5290996

Work experience

Customer Servise Representative; Director's Support Group Specialist

from 12.2006 to 05.2017 (10 years 5 months)
Mary Kay Inc., Одеса (Cosmetical company)

Customer Servise Representative:
- spoke daily over the phone with customers;
- provided customer support, orders;
- resolved Customer inquiries, issues, claims;
- stock records with products;
- keeping documentation of a branch;
- inventory;
- partial accounting support of a branch etc.

Director's Support Group Specialist:
- spoke daily over the phone with directors (VIP company clients);
- motivation, support, individual coaching of VIP clients;
- creation of presentations, speeches for performances;
- preparation and conducting of presentation lectures, business meetings, trainings, educational projects, product presentations;
- organization of outgoing mobile offices;
- participation in the final events of key clients for the purpose of speaking, providing motivation, development tools, preparation and delivery of personal motivational cards to the most successful clients etc.

Education

Nikolayev Humanitarian University by Peter Mohyla in the complex of the "Kiev-Mohyla Academy"

Master of Political Science, Миколаїв (Миколаївська обл.)
Higher, from 2001 to 2006 (4 years 9 months)

Knowledge and skills

Language proficiencies

English — above average

Additional information

I am a professional Director's Support Group Specialist, Customer Service Representative, Events Leader with over 10 years experience in handling successful clients.
My unique professional experience stems from years of providing excellent customer support, creative problem solving, building customer
loyalty, personal coaching, creating and leading of business events, presentations, trainings, product events