Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5320273

Work experience

Dispatcher

from 05.2023 to 08.2023 (3 months)
FOX Carriers, Рівне (Транспорт, логістика)

- finding a loads for drivers using DAT load board
- getting bids from customers
- providing a great service to our broker companies

Customer support representative

from 11.2022 to 01.2023 (2 months)
LabQ, Рівне (Медицина, охорона здоров'я, аптеки)

- Checking the patients information
- Assisting patients in their questions
- Helping patients with finding a lab location
- Checking insurances for eligibility

Customer Service Representative

from 02.2022 to 05.2022 (3 months)
Millhouse Logistics, Львів (Transportation and logistics)

-Controlling truck delivery in time
-Assisting drivers with their questions
-Informing clients about any changes in delivery, or asking them required information
-Solving upcoming troubles with deliveries.

Dispatcher-translator

from 08.2020 to 04.2021 (8 months)
Fleet Consulting, Львов (Transportation and logistics)

Achievements which I received:
- Learned new terms for logistics sphere
- Improved my English speech level
- Learned how to manage transport in Tom-Tom navigation system
- Learned working hours for Europe, and ferry/trains specifics
- Learned differencies between fridge and curtain trailers
- Learned how to don't escalate difficult situations with clients and how to set up client for better collaborating

Duties, which I had:
- Monitoring Outlook messages from clients and european dispatchers
- Translating and explaining driving program to drivers
- Controling drivers to be sure they follow the received program
- Counting hours to find out when driver have to start break and when he have to finish it
- Warning clients, if driver does not manage to arrive in time to loading/unloading/ferry/train and searching together for a solution
- Preparing dispolist for next time shift, informing them about what happened on my shift
- Rebooking or booking ferry/train if necessary
- Controlling drivers weight after loading
- Informing service department about any truck problems
- Collaborating with european dispatchers to get drivers program and to get explanation of the moments I don't understand

Phone line operator

from 12.2019 to 02.2020 (2 months)
ARCE contact center, Львів (Consulting, accounting and auditing)

- Consulting Polish callers
- Scheduling appointments
- Registering user accounts for callers
- Setting up user profiles to an addicted standart
- Deleting twink accounts
- Explaining questions about all Visa programs and requirements to get Visa

Creative Director

from 09.2018 to 02.2019 (5 months)
PRland, Львів (Marketing, advertising, and PR)

- Creating logo for PRland company
- Creating a name for PRland company
- Creating brandbook for PRland company
- Creating domains for PRland company
- Management and support of PRland's web-site
- Video-editing for customers to grown their views and subscribtions
- Creating unique style for customers YouTube channels, including headers, previews, logos.
- Training our junior specialists
- Searching for other specialists for our company

Web designer

from 09.2014 to 02.2015 (5 months)
Hope Web Studio, Рівне (Дизайн)

Creating mockups for our clients
Creating landing page design
Creating polygraphic production
Creating simple 3D models for our design jobs

Junior Designer

from 07.2014 to 02.2015 (7 months)
CG "Autograd", Рівне (Автобізнес та автосервіс)

- Developing promo materials for company
- Managing company's websites
- Developing design for browser ads
- Retouching the photos

Education

Rivne High Professional College #1

Computing operator, accounting, Рівне
Specialized secondary, from 2010 to 2013 (2 years 9 months)

Learned how to create web page, develop design, learned how to use such programs as MS Office, Adobe and some programs of Corel packages, learned open source editor Gimp, Blender 3D, also learned basics of HTML and CSS editing

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Polish — advanced

Additional information

Open for new collaborations, prefer distant collaboration, but also can work in office. Moving is possible.

Will be happy to join to new high-perspectively projects.
Flexible, sociable, open-minded, stress-enduring, positive and reliable person.