Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5337154/

Work experience

Project Manager - Senior Customer Support

from 03.2020 to 03.2024 (4 years)
MOL Ukraine LLC, www.mol-ukraine.com.ua, Київ (Автобізнес та автосервіс)

Project management:
Projects coordination from idea to launch. Plan, documentation elaboration, instructions and guides. Project milestone tracking and reports.
Tailor made products - more than 10.
New products launched - more than 5.
Example:
https://mol-ukraine.com.ua/ua/mastyl-ni-materialy-ta-avtoximiya/sil-s-ke-hospodarstvo/hidravlichni-masla/mol-hydro-prime-hv-32-zf/
Trainings:
Educational materials development about Company's products and services. Planning and conducting training events for Partners and MOL Ukraine team. More than 100 successfully conducted trainings.
Marketing:
Products promotion strategy development participation.
Present company in exhibitions - SIA, AGRO in order to increase Brand awareness.
Preparation of articles for professional magazines, catalogues, booklets, client case studies, news’s:
- Article:
https://landlord.ua/news/z-mol-mozhna-zaoshchadyty-do-15-vytrat-na-obsluhovuvannia-tekhniky/
- Booklet:
https://mol-ukraine.com.ua/images/mol_ua/lub/pdf/services/uk-UA/mol_lubcheck_automotive_ukr.pdf
- Company video adaptation:
https://www.youtube.com/watch?v=0vFp00AXZPQ
Customer support:
Identifying Client needs. Ensuring high-level customer service. Negotiations, claims management and daily demands.
Operational activity: Daily communication with Production plant and EU departments. Business process setup and optimization. Systems implementation.
Analytic:
Market research, competitive products and new prospective directions analisys.
Achievements:
- Created Knowledge Database, which optimized educational process
- Developed methodology for official letters obtaining from product Users -Enterprises
- Improved Tender Project, which increased Partners engagement by 2 times.
- Implemented among Partners Lubcheck online system for oil samples registration:
https://play.google.com/store/apps/details?id=com.fonixteszt.lubcheck&hl=uk

Project Manager - Customer Support

from 02.2012 to 02.2020 (8 years)
MOL Ukraine LLC, www.mol-ukraine.com.ua, Київ (Автобізнес та автосервіс)

Projects:
Coordinate new and tailor made products development, field tests. Products certification in Ukrainian certification system UKRSEPRO. Implementation of new systems and processes.
Marketing materials and professional exhibitions participation.
Customers support:
Provide client services and educational programs at high level. Negotatitaions and daily demands. Claims management.

LUB and Fluid Management Engineer

from 03.2007 to 02.2012 (5 years)
MOL Ukraine LLC, www.mol-ukraine.com.ua, Київ (Автобізнес та автосервіс)

Providing technical support required by sales of lubricants and authochemicals in the frame of company’s strategy.
Assist in projects and educational programs. Providing customer services and daily needs at a high level.
Marketing materials and professional exhibitions participation.

Supervisor

from 09.2002 to 01.2007 (4 years 5 months)
Advertising agency Tabasco, Київ (Маркетинг, реклама, PR)

- Organization of promoters' work at the event venue (5-15 people)
- Task tracking and reports

Education

National Aviation University

Chemical Technology of fuels and carbon materials, Київ
Higher, from 2001 to 2007 (6 years)

Additional education and certificates

LABA Course «Product Management» 2024 (certificate)

3 mounth
Certificate

Course «Practical psychology» 2025

2025

Training “Business communication technologies and public speaking skills”

1

DEVELOR Training «Sales: modern look» 2021

2021

Knowledge and skills

• Користувач Salesforce
• MS Office
• Quick Sales
• Fonix
• OATS
• Olyslager
• Slack
• Надійність
• Відповідальність
• Комунікабельність
• Структурний підхід
• Робота в команді
• Креативність
• Аналітичні здібності
• Тайм-менеджмент
• Ведення CRM
• Управлінські навички
• Уміння аналізувати

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

FREELANCE PROJECTS

Creative agency "Captain Kyiv" https://captain.kiev.ua/

Project Manager
Working period: 30.08.2024 till now
Goal:
Kyiv history popularization by elaboration creative excursion tours, united by specific topic. Drawing citizen’s attention to Kyiv historical monuments.
Realization:
Іdea, concept creation, market analytic and historical research. Route elaboration, content development with cross collaboration with marketing, product presentation and successful launch.
Achievements:
https://captain.kiev.ua/excursions/yevbaz
https://captain.kiev.ua/excursions/backyardsandbeautyofchykalenkostreet

Creative Association Dublicat

Like-minded people community, who create Ukrainian content by voicing Films, TV series and cartoons.
Working period:
01.01.2019-01.01.2022
Goal:
Ukrainian content popularization
Realization:
Film voicing as actress. Scenarios creating for YouTube channels. Films announcements elaboration, publications, managing social networks
[open contact info](look above in the "contact info" section)
https://www.youtube.com/@dublicat7988/about
https://t.me/dubLcat
Achievements:
Film Satellites for the Kyiv Planetarium
https://planet.org.ua/show-event/planeta-zemlia-vid-narodzhennia-do-svitanku-liudstva-suputnyky-210/
Voiced 6 films, 6 TV series and 11 cartoons, 15 scenarios for YouTube channels created.