Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5337154/

Work experience

Project Manager

from 03.2007 to 03.2024 (17 years)
MOL Ukraine LLC, Київ (Автобізнес та автосервіс)

2007 – 2012
Assistant of Head of Technical Department
2012-2020
Customer Support Expert
2020-2024
Senior Customer Support
• Customer's support regarding company's products(demands, characteristics, usability, claims)
• Negotitations with Customers, potential clients
•Project Management: from idea to launch
•Planning: project scope definition, objectives, and key deliverables. Plan and performance tracking.
•Trainings: educational presentations development and providing for Customers and Colleagues
•Communication with production plant and international departments
•Products certification projects
•Tender projects
•Marketing: product promotion strategy, articles for professional magazines, user stories, booklets, presentations, company newsletter etc.
Examples:
Booklet:
https://mol-ukraine.com.ua/images/mol_ua/lub/pdf/services/uk-UA/mol_lubcheck_automotive_ukr.pdf
Article:
https://landlord.ua/news/z-mol-mozhna-zaoshchadyty-do-15-vytrat-na-obsluhovuvannia-tekhniky/
Company video voiceover:
https://www.youtube.com/watch?v=0vFp00AXZPQ
•Business procedures and processes optimization
• Market research
•Documentation and reporting
• Exhibitions participation SIA, AGRO etc.
•Working with CRM, SalesForce, Microsoft tools etc.

Marketing manager

from 06.2002 to 02.2007 (4 years 8 months)
Advertising agency Tabasco, Київ (Маркетинг, реклама, PR)

•Presentations and marketing events organization
•Promoters’ work organization (5-20 people)
•Documentation and reporting

Education

National Aviation University

Chemical Technology of fuels and carbon materials, Київ
Higher, from 2001 to 2007 (6 years)

COURSES, TRAININGS

• Course «Product Management» LABA (certificate)
• Training « Effective Negotiations: Strategy: win-win»
• Training «Sales: modern look» DEVELOR (certificate)
• Training «Advertising targeting in Facebook»
• Training “Loyal buyer - where he has a button” (certificate)
• Training “Business communication technologies and public speaking skills”
• Course of rhetoric and others.

LANGUAGES

• English - fluent
• Українська - вільно
• Російська - вільно

ADDITIONAL INFORMATION

• Knowledge CRM, SalesForce and Microsoft Office (TEAMS, EXCEL, POWER POINT etc) and  CRM-Fonix, CRM- Quick Sales OATS, OLYSLAGER)
 
KEY SKILLS

- Negotitatons skills
- Creativity
- Project management
- Processes optimisation
- Positive approach
- Analitycal skills
- Self-organization

Additional education and certificates

Course «Product Management» LABA (certificate)

3 mounth

Training «Sales: modern look» DEVELOR (certificate)

1

Training “Business communication technologies and public speaking skills”

1

Training "Effective Negotiations: Strategy: win-win"

1

Training "Advertising targeting in Facebook"

1

Training "BASF coolants and antifreezes"

1

Training “Loyal buyer - where he has a button” (certificate)

1

Knowledge and skills

• MS Office
• CRM
• Продаж

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent

Additional information

Hobbies

Creative agency "Capitan Kiev"
Guide
Creative author's city- tours in Kiev creation and conducting
Example:
https://captain.kiev.ua/excursions/yevbaz
https://captain.kiev.ua/excursions/backyardsandbeautyofchykalenkostreet

Dublicat association (film dubbing)
Film dubbing manager
• Film dubbing as actress
• Writing announcements, managing FB, YouTube and Telegram channels
[open contact info](look above in the "contact info" section)
https://www.youtube.com/@dublicat7988/about
https://t.me/dubLcat

Scenarios for YouTube channels:
https://www.youtube.com/channel/UCMXz2KJXdsXizWPBPL8U9EA
https://www.youtube.com/channel/UClSd1Ei66NULaxYnwfvmTnw