Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/5369594/

Work experience

Head of Revenue Operations

from 01.2024 to 09.2025 (1 year 9 months)
Ringostat, Дистанційно (IT)

Responsibilities & Impact:

‣ Built and led the Revenue Operations function for a B2B telecom (VoIP) company: operating model, roles, and ownership structure
‣ Defined and implemented end-to-end funnel standards (Lead-to-Close / Lead-to-Cash), including qualification, discovery, and demo frameworks
‣ Established lead management processes: MQL/SQL definitions, lead scoring, segmentation, territory design, and SLA (time-to-first-contact)
‣ Owned CRM and revenue tech stack (Zoho): governance, pipelines, fields, permissions, and workflow automation
‣ Designed KPI and reporting framework: pipeline, conversion, velocity, win rate, forecast accuracy
‣ Drove cross-functional alignment across Sales, Marketing, and Customer Success
‣ Built knowledge base and enablement system (Notion), including regular team assessments
‣ Implemented data quality control and compliance processes (data hygiene, audit checks, GDPR documentation)

Key Achievements:

‣ Reduced First Response Time from ~1.5 hours to 10 minutes
‣ Decreased CRM data error rate from ~20% to 3.5%
‣ Reduced Missed Call Rate from 25% to 2.5%

Sales Operations Manager

from 06.2023 to 12.2024 (1 year 7 months)
Ringostat, Дистанційно (IT)

Responsibilities & Impact:

‣ Owned CRM system (Zoho): roles, permissions, pipelines, workflows, and basic integrations (forms, email/calendar, VoIP call logging)
‣ Designed and implemented lead distribution logic: automated routing by region/segment, SLA tracking, and capacity-based allocation
‣ Defined and enforced sales process standards: pipeline stages, Definition of Done, required fields, validation rules, and duplicate management
‣ Improved pipeline hygiene and reduced “stuck deals” through structured next-step logic and process clarity
‣ Built and maintained reporting and dashboards: pipeline, conversion, velocity, win rate, forecast accuracy
‣ Delivered enablement and process improvements: trainings, playbooks (Notion), bottleneck identification, and cycle time optimization

Operations manager

from 08.2019 to 02.2022 (2 years 7 months)
Domino`s Pizza Ukraine, Київ (Готельно-ресторанний бізнес)

Responsibilities & Impact:

‣ Managed operational performance across a network of 45 locations (1200+ employees)
‣ Owned and optimized key business KPIs: revenue, costs, SLA, delivery performance
‣ Led end-to-end operational processes: workforce planning, service delivery, and cost control
‣ Built and implemented performance management systems and regular KPI tracking
‣ Identified operational inefficiencies and drove process improvements across locations
‣ Partnered with top management on operational planning, performance analysis, and decision-making
‣ Ensured compliance with HAASP standards, operational safety, and international quality requirements
‣ Developed leadership pipeline: assessments, individual development plans, and 1:1 coaching for managers

Key Achievements:

‣ Achieved industry-leading delivery performance:
30 min standard / 60 min during pandemic → 2–3× faster than competitors
‣ Ensured high compliance with international quality and HAASP standards:
94% audit score (vs ~85% EU benchmark)
‣ Reduced labor costs by up to 40% through workforce optimization and planning
‣ Built a scalable management pipeline, improving team performance and internal promotions

COO

from 08.2017 to 06.2019 (1 year 11 months)
CafeCafe illy, Київ (Готельно-ресторанний бізнес)

Responsibilities & Impact:

‣ Managed operations across 3 locations (people, finance, processes)
‣ Built and developed teams: hiring, training, performance management, leadership growth
‣ Owned financial performance: budgeting, sales planning, P&L control
‣ Optimized operations and implemented standards (service quality, compliance, cash discipline)
‣ Improved customer experience and loyalty through service initiatives
‣ Initiated marketing activities and supported communication channels

Key Achievements:

‣ Increased revenue and profitability by 80%
‣ Launched loyalty program: +4,200 new customers in 9 months
‣ Delivered 10+ menu/product updates within 1.5 years
‣ Strengthened team engagement and internal culture

Operations manager

from 11.2008 to 08.2017 (8 years 10 months)
Сушия, Київ (Готельно-ресторанний бізнес)

Responsibilities & Impact:

‣ Managed operations and financial performance across multiple locations (multi-unit environment)
‣ Built and developed teams: hiring, training, performance management, and leadership growth
‣ Owned KPI tracking and reporting across all levels (daily / weekly / monthly / yearly)
‣ Designed and improved operational processes to increase efficiency and scalability
‣ Focused on customer experience optimization and service quality improvement
‣ Ensured alignment between operational execution and business performance targets

Key Achievements:

‣ Opened and scaled 5 new locations from scratch (operations setup, team launch, process implementation)
‣ Led implementation of a new service model (Brio system, waiter-runner model), improving service efficiency
‣ Achieved “Best Restaurant of the Year” award
‣ Promoted 7 times within 9 years, reaching regional leadership level

Education

ХТЭИ КНТУ

Экономист, Харків
Higher, from 2005 to 2011 (6 years)

Knowledge and skills

• Zoho CRM
• OpenAI
• Google Workspace
• Planfix
• Notion
• Microsoft.Office.Tools
• MS Excel

Language proficiencies

• English — average
• German — above average
• Ukrainian — fluent

References

• Тетеря Дмитрий Викторович

  Тетеря Дмитрий Викторович

  COO, Domino`s Pizza Ukraine

  Contact details are hidden

• Kostiantyn Cherviakov

  Kostiantyn Cherviakov

  CRO, Ringostat

  Contact details are hidden

Additional information

Additional Information:

‣ Contact: WhatsApp [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
‣ Based in Germany (Magdeburg), open to remote opportunities (Ukraine / international)
‣ Experience working in remote teams and cross-functional environments (Sales, Marketing, Customer Success)ADDITIONAL INFORMATION
‣ Strong focus on process optimization and business efficiency improvement