Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/5389829

Additional information

Qualifications:

•Confident user of various programs: MS Office, Word, Excel, CRM /Terrasoft, CRM /Salesforce, Mini Vega, BPM, Lotus Notes, B2, SR Bank, Cash Desk, Sibel, /Qwins, Directum
•Ability to quickly orient in a difficult situation
•Experienced in working with no supervision
•Ability to work and make decisions independently
•Ability work in a fast paced environment while under pressure meeting /tight deadlines
•Well-developed analytical and critical thinking
Professional Experience

Sales Database Support Manager 2018
Imperial Tobacco Ukraine
•All administration of CRM systems in the Ukrainian market.
•CRM users tech-support (165 field employees, 24 managers, 3 CRM administrators).
•Created new users in the system
•Supervised and supported the introduction of new products
•Communicated with partners
•Database data matching with the clients' distribution program
•Providing analytical materials based on CRM data
•Providing functional trainings on work with CRM
•Writing of manuals and training programs (SalesForce, 360Connect)
•Functional testing of new CRM release
•Taking part in software development
•Registered requests and tasks
•Updated catalogs
•Leaded a team of regional administrators of the CRM system


Leading Sales Manager/ CRM Database Administrator2018
Bank of Credit Dnepr
•Downloaded the database into the softwarein CRM
•Registered queries and tasks
•Distributed tasks for employees
•Controlled terms of performance and quality
•Developed CRM-system
•Actualized directories
•Organized and controlled effectiveness of network operation
•Controlled and supported the implementation of new products
•Communicated with partners
•Prepared reports on the loan and deposit portfolio
•Communicated with advertising and logistics contractors
•Prepared and submitted protocols of decisions to the credit committee


Leading Sales Manager/ CRM Database Administrator 2015-2018
TASKOMBANK
•Carried out work organization
•Supervised the department employees and ensured that needed results were achieved
•Prepared daily documentation of branch and cash stuff
•Prepared reports
•Worked with cash machines and PTCS
•Ensured the quality of customer services in the branch



Chief Economist2012-2015
Delta Bank
•Searched for new clients
•Performed operation services for VIP clients
•Actively sold bunking products: deposits, loans, insurance, swift transfers
•Sold currency on the interbank market
•Collected documents for the opening salary projects
•Prepared reports using collected data
•Performed individual tasks