Contact information

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Work experience

Customer support representative

from 04.2015 to 11.2015 (7 months)
Zoom Support, Івано-Франківськ (IT)

- handled 15+ calls daily, with duties signing up new customers, retrieving customer data, presenting relevant product information;
- used CRM system to record data;
- coordinated with other departments to ensure inquires were answered promptly and accurately;
- developed and maintained positive relationships with customers through excellent communication and follow-up skills.

English tutor

from 09.2011 to now (12 years 8 months)
Self-employed, Івано-Франківськ (Освіта, наука)

-Planned and created English lesson plans tailored to individual student needs;
- provided one-to-one tutoring sessions to students of various proficiency levels;
- Facilitated effective communication in English by conduction conversational practise sessions, fostering improved speaking and listening abilities.

Education

Львівський національний університет ім. Івана Франка

Іноземні мови. Магістр філології. Викладач англійської та іспанської мов., Львів
Higher, from 2007 to 2012 (5 years)

Additional education and certificates

Customer Service, Customer Support, And Customer Experience

2024, 2 місяці
Certificate

Knowledge and skills

Language proficiencies

English — fluent