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Work experience

Менеджер по работе с клиентами

from 03.2020 to now (4 years 2 months)
MaaS Global, Helsinki (IT)

First line user support
Provide technical support queries on help desk
Delegated of technical support tasks
Processing of customer requests
Setting and creating tasks in Jira (new develop or fix bugs)
Creating technical acts(support report)

Customer Support Specialist

from 06.2019 to 03.2020 (9 months)
International logistics, Черкассы (Transportation and logistics)

Coordinating and monitoring supply chain operations
Communication with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
Plan and track the shipment of final products according to customer requirements
Prepare accurate reports for upper management

Education

EUROPEAN UNIVERSITY

Финансы, Черкассы
Higher, from 2005 to 2010 (5 years)

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent