Contact information

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Work experience

Project manager

from 10.2019 to 09.2020 (1 year)
QATestLab, Київ (Software Testing)

- Managing remote team:
Scrum daily meetings
Retrospective meetings
1:1 meetings
Analyzing daily and weekly reports
Analyzing progress via tools like Jira, Asana, Testrail
Analyzing artifacts (test-cases, bug reports)
Holding communication with clients
- Activity and resource planning
- Ensuring customer satisfaction
- Analyzing and managing project risk
- Managing reports and necessary documentation

Junior Project Manager

from 12.2018 to 09.2019 (10 months)
CentroIT, Харьков (IT)

-Holding meetings with client:
Discussing weekly progress
Discussion upcoming tasks
Setting up priorities for upcoming week/month
-Delegate tasks to team members in accordance with discussed priorities
-Tracking team progress via Redmine
-Working with requirements (formulate them into tasks, clarifying with client if needed)
-Writing weekly reports containing last week tasks and upcoming week tasks
-Holding meetings with team (setting up upcoming tasks, checking progress of development, retrospective)
-Keeping healthy atmosphere in the team

Junior project manager

from 03.2018 to 10.2018 (8 months)
Aspect translation company, Харьков (Translations)

-Corresponden via email with customers
-Processing orders:
1. Finding team for each order
2. Register order in system
3. Gathering package for each team member and passing this package to each team member
4. Checking completion of each order
5. Close orders with customers
-Provide performer with feedback if needed and discuss in case of disagreement
-Solving issues with customers if any appear
-Scheduling deadlines and funds in accordance with existing rates and discussing changes if they are needed

Customer Support Representative

from 01.2017 to 12.2017 (1 year)
MoveUp Solutions, Харьков (Outstaff)

Client support:
-in ticket systems
-via e-mail
-in Facebook chat
-via calls
Lead generation:
-via LinkedIn
-via Pipl
-via Facebook
-via Google
Online shop assistance:
-corresponden email
-processing orders via Shopify
-making posts on Facebook account
-making posts on Instagram
-monitoring groups with similar topics
-calls with client to schedule upcoming week and do retrospective

Education

KhNURE

Computer science, project management, Харьков
Higher, from 2017 to 2019 (2 years)

Knowledge and skills

• PC User
• Windows
• Ubuntu

Language proficiencies

English — above average