Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Project manager

from 03.2018 to 10.2018 (8 months)
Aspect Translations, Харків (Послуги для населення та бізнесу)

-Estimating a scope of a project
-Setting up a project (using different CAT-tools)
-Assemble a team for a project
-Finding a solution for difficult situations such as:
.tight deadlines
.tight budgets
.conflicts with customers
-Providing the clients support from a potential request to a delivery of a ready product
-Records management
-Working in a team

Customer support manager, SMM, Virtual assistant

from 01.2017 to 12.2017 (1 year)
MoveUp Solutions, Харьков (Предоставление услуг технической поддержки, customer care, звонки)

-Working with ticket systems
-Generating leads
-Providing content services such as:
Creating pages on WordPress platform
Filling the pages on facebook with pictures, texts, pools
Searching for a content related to the client’s needs
-Processing instagram accounts;
-Planning Google Calendar;
-Working with crm systems
-Making the calls to the customers
-Working for an online shop:
Accepting a purchase
Consulting the customers
Changing the properties of an ordered good
Making refunds
Contacting the suppliers

Education

KhNURE

Computer science, Project Management, Харьков
Higher, from 2017 to 2019 (2 years)

KhNURE

Infocommunications, Metrology and Information-Measuring Technology, Харьков
Unfinished higher, from 2013 to 2017 (4 years)

Additional education and certificates

English YES, business-communication intensive

2016, 1 месяц

Knowledge and skills

• PC User
• Windows
• Ubuntu

Language proficiencies

English — above average

Additional information

I have started my career as a customer support representative as I enjoy to contact people directly and help them to find a solution they need.
It is important for me to contact the team while processing workflows and tasks so I found out that project manager wins all stars here: it is a person who finds a solution and planning all the steps of its completion and a person whose second best skill is communication skill.

Thank you for your attention!

Kind Regards,
Maria