Contact information

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Work experience

Customer support represenatative

from 09.2019 to now (4 years 9 months)
Healthcare & telehealth

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing requests.
Keeping records of customer interactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Customer support manager

from 09.2018 to 12.2018 (3 months)
Arjen, Хмельницкий (Пошив и продажа женской и детской одежды)

Прием и обработка заказов по телефону и онлайн, консультирование клиентов, общение с оптовыми заказчиками и поставщиками, ведение учетности посылок, копирайтинг для страницы компании в Instagram

Sales manager

from 09.2013 to 12.2013 (3 months)
Global Bilgi, Київ (Телекоммуникации, связь)

Консультирование клиентов по телефону, внесение информации в базу данных, прозвон клиентов, холодные продажи

Education

Ludwig-Maximilian Universität München

Statistik und Informatik, München
Unfinished higher, from 2015 to 2019 (3 years 7 months)

Киевский национальный лингвистический университет

Факультет германской филологии, немецкий и английский языки, Київ
Higher, from 2009 to 2014 (4 years 9 months)

Additional education and certificates

сертификат, подтверждающий уровень языка TestDAF

2015

Knowledge and skills

Language proficiencies

• English — fluent
• German — advanced
• Ukrainian — fluent
• Russian — fluent