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Work experience

Клієнт-менеджер

from 02.2018 to 09.2018 (7 months)
ADONIS Medical Clinic, Київ (медицичні послуги)

• Monitored daily schedule and patient flow to optimize resource utilization and patient experience. Communicated with managers, clinicians and routing patients/visitors to maintain efficient patient/visitor flow.
• Managed, scheduled and coordinated arrangements for international customer meetings, including translation and negotiation.
• Assisted the Client Services teams with customer inquiries and outreaches.
• Provided administrative support to the Management Department, including scheduling, correspondence and calendar. • Identified plan performance problems and service issues, reporting to the relevant departments and stakeholders.
• Utilized appropriate systems and databases to enter client or examinee information and or retrieve information as needed.

Education

КНЛУ

Філологія (китайська мова та література), Київ
Higher, from 2013 to 2018 (4 years 9 months)

• University of Heilongjiang Sep 2015 – Jun 2016 Harbin, China
language coures

• University of Qingdao Sep 2018 – Jul 2019 Qingdao, China
Expertise in listening, speaking, reading and writing Mandarin (advanced level) together with courses of business Chinese and elements of Chinese culture.