Resume from October 18, 2019 PRO

Stolnikova Valeriia

Клієнт-менеджер, 20 000 UAH


23 years

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Work experience


from 02.2018 to 09.2018 (7 months)
ADONIS Medical Clinic, Київ (медицичні послуги)

• Monitored daily schedule and patient flow to optimize resource utilization and patient experience. Communicated with managers, clinicians and routing patients/visitors to maintain efficient patient/visitor flow.
• Managed, scheduled and coordinated arrangements for international customer meetings, including translation and negotiation.
• Assisted the Client Services teams with customer inquiries and outreaches.
• Provided administrative support to the Management Department, including scheduling, correspondence and calendar. • Identified plan performance problems and service issues, reporting to the relevant departments and stakeholders.
• Utilized appropriate systems and databases to enter client or examinee information and or retrieve information as needed.



Філологія (китайська мова та література), Київ
Higher, from 09.2013 to 06.2018 (4 years 9 months)

• University of Heilongjiang Sep 2015 – Jun 2016 Harbin, China
language coures

• University of Qingdao Sep 2018 – Jul 2019 Qingdao, China
Expertise in listening, speaking, reading and writing Mandarin (advanced level) together with courses of business Chinese and elements of Chinese culture.

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