Volodymyr

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5713240

Work experience

Customer support representative

from 04.2021 to now (3 years 1 month)
Hexa (hexa.com.ua), Київ (IT)

Got hired in April '21 as an intern, passed a 2-month probation period, and was employed officially in June '21 as an English desk lv1 Support rep.
Main responsibilities:

Communications with customers and employees via call, chats, messages and e-mails.

Processing customers' orders, clarifying instructions, explaining company's policy requirements, escalating issues, etc.

In April '22 was promoted to lv2 Support rep.
Main responsibilities:

Still communications with customers and employees

Assigning orders to employees.

Monitoring order completion process.

Receiving feedback from customers and employees.

Solving, investigating or escalating issues.

In June '23 promoted to Emergency Team Leader
Main responsibilities:

Assume the shift's Team Leader role 1-3 shifts a week.

As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.

Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails).

Advise the shift's crew in ambiguous, non-standard situations.

March '24, demoted back to to lv2: "low-effort performance"

Data entry operator

from 06.2017 to 06.2021 (4 years)
Ukrainian Internet aggregator, Kyiv (Телекомунікації, зв'язок)

Entering merchandise characteristics and illustrations in the database

Computer Operator

from 10.2015 to 12.2016 (1 year 2 months)
Tino de Gotto, Kyiv (Fabrics and furniture supplier)

Content creation
Publishing content on corporate website
Consulting on technical matters
Processing certain documents for accountants activities
Misc tasks & temporary duties

Officially register as an employee since August 2016.

Education

Kyiv National University of Culture and Arts

Management and Business, Computer Sciences, Kyiv
Higher, from 2003 to 2008 (4 years 10 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• German — beginner

Additional information

Ready and willing to work evening/night shifts.

As for sales rep or similar positions, I expect a salary of at least $1000 per month.