Contact information

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Work experience

Career break

from 05.2022 to 07.2024 (2 years 3 months)
Parental leave

Maternity leave

Support Manager

from 06.2020 to now (6 years 2 months)

Customer Support Manager/ Associate Project (Event) Manager

Responsibilities:

- preparation, organization and hosting online conferences, meetings and webinars on various video platforms such as ZOOM and MS Teams;

- handling business correspondence with clients via emails;

- direct communication with clients;

- regular meetings with clients to gather detailed project briefs, clarify specific requirements and define the project life cycle together with the PM;

- overseeing and evaluating the team's ongoing training efforts;

- internal communication with other departments;

- providing full technical support for clients during online conferences, troubleshooting issues and implementing customer support processes to enhance customer satisfaction;

- testing clients' systems and setups before virtual conferences and providing high level of support for them.

Education

Львівський національний університет ім. Франка

Faculty- International Relations, speciality - International Business, master degree, Львів
Higher, from 2009 to 2014 (5 years)

Additional education and certificates

Volunteer at UEFA Ukraine-Poland Euro 2012

1 month

Knowledge and skills

• Troubleshooting
• Користувач Salesforce
• Video conferencing
• Teamwork
• Проведення зустрічей в Zoom
• Knovio
• OBS
• MS Teams
• MS Office
• Slack
• Здатність до навчання
• Уміння працювати в режимі багатозадачності
• Уважність
• Неконфліктність

Language proficiencies

• Ukrainian — fluent
• English — above average
• German — beginner
• Turkish — beginner

Additional information

Hi, I am looking for a remote or hybrid job in the customer support field without night shifts.

Currently I am hosting, running and supporting virtual conferences.

I am well-organized and detail-oriented person, eager to join a new team to identify customer needs and maintain the highest level of customer service.

I am active, responsible, punctual and able to multitask. I can work under stress, and I am a reliable person you can count on.