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Work experience

External (Contractor) Sales Developer to Palo Alto Networks

from 05.2020 to now (4 years)
Elomark Ltd, Львів (Cybersecurity)

•Inbound and Outbound Lead Generation, BDR Across EMEA
•Revenue generation throughout Palo Alto Networks' portfolio, including NGFW, SASE, XDR, SOAR, Prisma solutions.
•Working closely with Account Managers, Sales Engineers and Partners on engaging the customer, product presentation and maintaining sales pipeline

Supervisor, contract management

from 01.2016 to 11.2018 (2 years 10 months)
Cleveland Clinic Abu Dhabi, Abu Dhabi (Healthcare)

•Oversight of contracted food service provider’s processes and performance to ensure it complies with the contract requirements and set KPIs; preparing and maintaining all the relevant documentation - standard operation procedures and policies, division’s workflows regulations, reports etc
•Skillful supervision and support of day-to-day operation, including staff schedule and workload, services delivered to customers; taking corrective actions if necessary, to ensure standards are maintained
•Assisting Food Service Director with planning and execution of departmental and cross-departmental projects
•Coordinating financial treatments of different departmental activities, ensuring that services/goods delivered are according to services/goods billed
•Identifying training needs of the staff, oversight of training courses and programs, Monitoring training schedule and attendance, development and delivery of certain internal trainings – on departmental procedures, cultural awareness and soft skills
•Oversight of Banquet Department operation, supervision of planning and delivery banquet events (F&B part) – local and international medical conferences, press conferences, award ceremonies, corporate events
•Ensuring hygiene and food safety management policies, fire & life safety standards are correctly applied
•Preparing and delivering daily pre-shift briefings, weekly and monthly admin meetings
•Attending to complaints or issues, resolving matters, following up and reporting, organizing measures to prevent problems from recurring

Cabin Crew

from 05.2012 to 11.2015 (3 years 6 months)
Emirates Airlines, Dubai (Airline)

•delivering high-standard in-flight service;
•ensuring the safety of all the customers throughout the flight;
•assisting customers with their needs during the flight;
•ensuring the air carrier safety and security requirements are followed;
•ensuring clean, healthy and safe environment;
•promoting THE EMIRATES brand and standards.

Sales Associate

from 07.2011 to 01.2012 (6 months)
Farah Leisure Parks Management (Ferrari World Abu Dhabi), Abu Dhabi (Leasure)

•assisting customers ;
•promoting products of the shop, park services and the Ferrari Park brand;
•handling cashiering services, receiving payments by cash, check, credit cards, vouchers, or automatic debits;
•handling customer’s requests and concerns promptly and with courtesy;
•ensuring tidy, healthy and safe environment.

Teacher of English Language

from 09.2009 to 05.2011 (1 year 8 months)
Vyrishalne secondary state school, Vyrishalne (Education and science)

•Developed English lesson plans in line with the national curriculum: Planned English lessons to meet curriculum standards.
•Helped students understand, speak, read and write in English.
•Delivered engaging, coherent lectures and motivating lessons to students across all Key Stages. Utilized learning technology in the planning and delivery of lessons.
•Modified assignments and activities to meet the learning needs of individual students – Identified and sorted into small, similarly skilled groups.
•Classroom management: Prepared English classroom and coursework materials, homework assignments, and handouts. Prepared course work, planned class sessions: Selected/integrated appropriate instructional materials for classroom instruction – Organized/delivered classroom lectures to students. Arranged extra-curricular activities and set targets for pupils.
•Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments – Regularly provided students with feedback in line with the faculty assessment systems.

Education

Ніжинський державний університет імені Миколи Гоголя

Англійська мова, Ніжин
Higher, from 2007 to 2011 (4 years)

Additional education and certificates

LEAN Six Sigma Green Belt

2016, 6 місяців

ISO 9001: 2015 Quality Management Systems, Internal Auditor Course

2018, 1 тиждень

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

•excellent communication skills, verbal and written;
•Ukraine valid driving license - 10 years;
•computer-literate performer;
•Proficient with MS office (Word, Excel, Power Point, Teams, Calendar), Outreach, SalesForce, Zoom, Slack
•excellent formal and report writing skills;
•ability to learn quickly;
•highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes;
•proven relationship-builder with unsurpassed interpersonal skills