Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5796899

Work experience

Customer Success, Customer Support

from 10.2015 to now (8 years 8 months)
Reply, Днепр (IT, SaaS)

- Building Customer Support function from the bottom up in a fast-paced SaaS startup environment;
- Initiating actionable knowledge base for external and internal product users (support.reply.io), further filling and support from UX perspective.

- Investigation on key business requirements, collaboration with the cross-functional Product team in order to evolve effective custom solutions and create a highly competitive and successful Digital product;
- Participation in product discovery phases, market conditions analysis and research;
- Financial inquiries and documentation management.

Marketing and Community Manager

from 03.2012 to 01.2015 (2 years 10 months)
Murka, Днепр (IT, Gaming)

- Managing the company’s presence through different social media channels and networks;
- Analysis and report on communities metrics and insights;
- Content creation;
- Setting and maintaining multi-purpose marketing campaigns;
- Co-operation with Dev and Product teams on evaluating all possible ways of successful realization of any needed marketing strategy.

Education

ДУАН

Маркетинг, Днепр
Higher, from 2009 to 2014 (4 years 4 months)

Additional education and certificates

Kozminski University

exchange program, 6 month

Language proficiencies

• English — fluent
• Polish — average
• Ukrainian — fluent

Additional information

I enjoy finding new creative solutions for outdated or difficult issues.
Intent to combine different types of activities in Digital sphere in order to achieve synergies in communication on both the company’s and client’s levels and create products that matter most.


- Customer Relationship Management;
- Social Media Marketing;
- Good analytical skills and
data-driven thinking;
- Capable at managing multiple projects simultaneously, monitoring and reporting on key business metrics and KPIs, preparing project scope and guiding through the entire project lifecycle;
- English: Advanced level;
- Polish: limited speaking proficiency (B2 level certificate).