Irene
Customer Support Expert, 30 000 UAH
- Employment:
- Full-time, part-time.
- Age:
- 33 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number, email, address and LinkedIn.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/5848127
Work experience
Remote Customer Support Agent
from 02.2020 to now
(4 years 4 months)
DV International Trading Inc, Hawthorne, CA, USA (Auto Parts)
I help new customers choose the right auto parts they should purchase for their trucks by email and chat.
Placing orders, processing changes/returns, etc. according to established policies and procedures.
I provide appropriate and correct information about customer's order status and product requests.
I help with shipping inquiries as well as return and warranty inquiries.
I have trained one other agent to assist me in this position.
Dedicated Customer Support Representative
from 03.2017 to 05.2019
(2 years 2 months)
SupportYourApp, Kyiv (Telecommunications and networking)
Supported players of a game called War Robots (Pixonic) via Zendesk and Helpshift to resolve technical problems.
Detected and banned abusers of the game regulations
Advocated refund for customers displeased with in-game purchases.
Responsible for educating players on game updates.
Customer Support Agent
from 09.2014 to 05.2015
(8 months)
Drop-shipping Pharmacy, Kiev (Transportation and logistics)
•Assisted customers in placing orders online.
•Verification of authentic orders for processing and shipping.
•Responsible for detecting/canceling fraudulent orders.
Education
Kyiv National Economic University
International Economics, Kyiv
Higher, from 2012 to 2018 (5 years 5 months)
I acquired a master's degree and a bachelors degree in International Economics/Trade from Kyiv National Economic University. I studied on Ghana government scholarship throughout my stay in Ukraine.
Knowledge and skills
Language proficiencies
- English — fluent
- Ukrainian — average
- French — beginner
Additional information
REMOTE WORK.
I am Ghanaian by nationality. I speak English, some amount of Ukrainian, and French.
Similar candidates
Customer support agent (Intercom, Zoho, Omnydesk, Live Chat, Help Desk)
23500 UAH, Remote, Lutsk
Спеціаліст по роботі з клієнтами (тех. підтримка), customer support specialist
30000 UAH, Remote, Kyiv
Technical Support, IT Technician, Web developer, help desk manager
25000 UAH, Remote, Rivne
Head of customer support, менеджер підтримки клієнтів, HR-менеджер
30000 UAH, Remote
Инженер тех. поддержки, QA-тестировщик, диспетчер, оператор (service, Help Desk)
25000 UAH, Remote, Chernihiv