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Work experience

Enterprise Technical Support Representative

from 07.2020 to now (3 years 10 months)
Nextiva, Киев (Telecommunications and networking)

Senior Technical Support Specialist

from 12.2019 to 07.2020 (7 months)
Nextiva, Киев (Telecommunications and networking)

-Got "Senior support specialist certification" (L2) in less than 8 month
- Business phones experience, VoIP, PBX, advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.), dealing with carriers (XO, L3, etc.);
- Business class networking equipment, configuring firewalls, QoS;
- Clear understanding of TCP/IP, troubleshooting and setting up VLAN’s, networking experience (subnetting, supernetting, etc);
- Advanced TCP/IP, general addressing and sub-netting concepts, default gateway, configuring network interfaces, DHCP concepts;
- Proficient in MS office applications and experience with CRM;
- Providing exceptional customer service and technical support to customers and colleagues;
- Train users in existing or new functionality in order to maximize their system's potential and usability;
- Assisting other tech support agents and handling escalations;
- Analyze recurring problems and inform management of trends, prepare activity reports;
- Walking customers through troubleshooting process.

Junior Technical Support Specialist

from 04.2019 to 12.2019 (8 months)
Nextiva, Киев (Telecommunications and networking)

Foreign trade manager

from 03.2015 to 05.2015 (2 months)
Компания "ТОП", Днепр (Wholesale, distribution, imports, and exports)

-Marketing research of the near abroad (Hungary, Slovenia, Slovakia, etc.),calling potential distributors, negotiations regarding delivering and sell price of our product;



-Calling Chinese partners, negotiations regarding the dates and prices of delivering goods, controlling shipment.

Sales representative

from 07.2014 to 03.2015 (8 months)
Приватбанк, Днепр (Finance, banking, and insurance)

-calling a potential customer base, bank products proposals, fulfillment of sales plan

-approximately 70-80% of my calls were successful

Education

университет им.Альфреда Нобеля

Международная экономика, Днепр
Higher, from 2010 to 2014 (3 years 9 months)

University of Wales

International management, Cardiff
Higher, from 2010 to 2014 (3 years 9 months)

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent