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Additional information

Curriculum Vitae

First Name: Liudmyla
Last Name: Tolmach
E-mail: [open contact info](look above in the "contact info" section)
Marital status: married/separated
Children: 1chaild 9 years old

Work Experience

Jan 2014 – Feb 2014
Stockport Homes, Stockport - Neighbourhood and support (Volunteer)
My main responsibilities included
Data entry
Organizing meeting and appointments booking
Printing, photocopying etc.
Other administrative duties.

2007 - 2008
Court of Appeal in the Ukraine - Court Clerk
My main responsibilities included:
Providing quality and timely justice court
Duly notify the participants
Check availability courtroom and the necessary equipment to work before the trial
Check the attendance of persons summoned to the trial and reports to a judge
Performs the instructions of the presiding judge in a case related to the organization of the process
Leads and executes court records, including recording by software
Introduces actors to court records, records of court cases
Makes the and the materials after consideration and passes them to the office

A key achievement: in this role has been developing excellent organisational skill and time management; I became extremely efficient and accurate within my work.

2005-2006
Office of the Pension Fund, Ukraine - Pensions Calculations Specialist
My main responsibilities included:
Advising citizens on pensions calculation respectively legislation
Opening personal accounts and records of citizens who have been granted a pension or financial assistance
Conducts subsequent recalculation of pensions using the software
Prepares documents for the payment of pensions and financial assistance, to stop payment or the mistake or accrued pension benefits

A key achievement: During this employment I developed my customer services skills, the ability to use telephone systems and bespoke software to find information and provide the best advice possible to meet customer needs.

Oct 2013 - Today
Cooperative, Stockport, Tring - Customer assistant

My main responsibilities include:
Help to create a better experience for customers by providing assistance and information, taking payments, and dealing with inquiries or problems.
Assisting customers in the selection and purchase of items.
Completing sales sheets at the end of the day.
Ensuring that the shop counter is always manned.
Processing cash and credit card transactions accurately & efficiently.
A key achievement: stock management, sales, client interaction, negotiating skills.

Aug 2012 –Today
Pizza Dominos, Berkhamsted, Stockport and Hemel Hempstead - Shift Runner/in store staff

My main responsibilities include:
Answering inbound calls and accepts the orders from customers, process customer service complaints, deal with escalated complaints.
Monitor and solve customer service problems, evaluate and interpret these results to develop training and systems in order to reduce problems.
Ensuring the operational needs of the business is met whilst maintaining the required high standards in addition to ensuring the safety of the products.
Motivating the team to consistently achieve and maintain measurably high Service standards set by head office to gain the title of a superior restaurant.
Supervising a team on a rota basis to run the restaurant to organizational standards.
Cash handling and till balance
Stock counts
Food preparation

A key achievement within this role has been: My promotion to a supervisor level and key holder; developing excellent customer service skills.

Education

Bachelor Degree of Law - Employment and Social Security Law
Junior Specialist in Law Colleague of Chigirin, Ukraine
Certificate of Secondary General Education - Secondary School of Khudyaky, Ukraine
ECDL holder (Microsoft Windows XP/7/8, Office, Outlook)

Key Skills

Communication - Excellent written and verbal communication skills.
Bilingual language skills – English, Ukrainian (Native) and Russian (Native).
Team work - A good team player but also ready to demonstrate initiative and assume responsibility.
Personal development - Is fully committed to developing new skills in order to meet the needs of the business.
Resilience – Will continue with tasks and instructions until they are completed.
Co- operation - Able to recognise when the need arises to co-operate understanding how this effects outcomes in regard to service and the business.
People Skills - Able to deal with needs as they arise, can think on her feet and communicate issues effectively.

* References available on request